Stephen J.
Mid-Level Virtual Assistant
Open to offersNew to PlatformAbout
Stephen John V. is a detail-oriented Virtual Assistant with over five years of experience providing administrative support, data entry, and customer service in remote business environments, including digital media, e-commerce, and online retail. In his most recent position as Customer Service Representative at RS DIGITAL MEDIA LLC, he managed up to 100 customer inquiries daily, maintained precise records in Excel, and achieved high resolution rates for customer issues. At KDP, Inc., he specialized in Klaviyo email marketing, segmenting subscriber lists and supporting campaign performance analytics for over 5,000 contacts to optimize open and click-through rates. As Shop Coordinator at BSAC Ventures, he oversaw Facebook Shops operations, managed large product databases, generated sales reports, and led a virtual team, contributing to improved workflow efficiency. Stephen John V.’s ability to handle high-volume tasks and use tools such as Shopify, Gorgias, and Airtable underscores his commitment to accuracy and dependable remote support.
Experience
Customer Service Representative (Virtual, Part-Time)
RS DIGITAL MEDIA LLC · 2024 — 2025Handled 50-100 customer inquiries each day via email, maintaining a 95% resolution rate within a 24-hour timeframe. Facilitated the processing of over 100 order statuses, shipments, and returns weekly, collaborating with fulfillment teams to minimize delivery delays. Kept meticulous records in Excel for more than 200 monthly refunds and cancellations, which contributed to a 10% improvement in customer satisfaction scores.Klaviyo Assistant (Virtual, Full-Time)
KDP, Inc. · 2023 — 2024Produced and refined content for over 20 monthly email campaigns, achieving a 12% increase in open rates through focused messaging. Scheduled more than 50 campaigns using Klaviyo, ensuring that all communications reached over 5,000 subscribers on time. Segmented subscriber lists while ensuring compliance with GDPR and CAN-SPAM regulations, leading to an unsubscribe rate reduction of 8%. Analyzed performance metrics for 30+ campaigns and provided reports aimed at enhancing click-through rates by 10%. Assisted with A/B testing for 15 email templates, which improved mobile responsiveness for 70% of subscribers.Shop Coordinator (Virtual, Full-Time)
BSAC Ventures · 2020 — 2023Managed the operations of 10 to 20 Facebook Shops and Marketplace accounts, overseeing more than 500 product listings with a 99% accuracy rate. Created over 50 sales reports weekly in Excel, utilizing data to identify trends that resulted in a 15% sales increase for key clients. Resolved more than 30 complex issues monthly by coordinating with Facebook and Amazon support to handle refunds for over 100 customers. Provided training and leadership for a team of five virtual assistants, which increased overall team efficiency by 20% through enhanced processes.
Skills & Expertise
Education
- Bachelor of Science in Accounting Technology (Undergraduate)University of St. La Salle · 2017 — 2018
- Associate’s Degree in Commercial CookingUniversity of St. La Salle · 2014 — Present
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