Stuart M.
Senior Customer Service Manager
Open to offersNew to PlatformAbout
Stuart M. is a seasoned professional with extensive experience in the travel and tourism industry. Currently serving as Customer Service Manager and Reservations Team Manager at DriveNow, Stuart has over 15 years of experience managing customer service operations, handling reservations, and leading recruitment efforts. Previously, he held the role of Sales Executive at Sportsnet Holidays and worked as a Group Travel Supervisor at Captain’s Choice Tours & Antarctica Sightseeing Flights for seven years. He excelled in managing group travel arrangements, training staff, and coordinating with airlines such as Qantas. At Jetset Holidays, he was a Product Coordinator, responsible for managing air and land products across various regions. Stuart has a Diploma of Travel from the Jetset Training College, showcasing his comprehensive understanding of the travel industry. His strong skills in customer service, team management, and training have been pivotal in his successful career. An Australian National Team Baseball representative, Stuart also contributes to sports through coaching roles.
Experience
Customer Service Manager & Reservations Team Manager
DriveNow · 2011 — PresentManaged office operations and handled customer care initiatives. Oversaw the reservations team and directed tour groups. Conducted interviews and recruited new staff, along with processing customer refunds and compiling testimonials from surveys.Sales Executive
Sportsnet Holidays · 2009 — 2009Collaborated in a team setting to sell services and handled phone bookings. Addressed incoming client inquiries through both phone and email, while managing documentation and ticketing.Group Travel Supervisor/Co-ordinator & Tour Escort
Captain’s Choice Tours & Antarctica Sightseeing Flights · 2002 — 2009Functioned as a Senior Group Consultant, working within teams to facilitate sales and bookings. Provided training for new staff and handled incoming client inquiries. Took charge of booking holiday extensions and ensuring accurate documentation, while also serving as a tour escort and guide. As Flight Supervisor, managed group bookings, ticketing, and seating arrangements with Qantas, and coordinated communications with various departments.Product Co-ordinator
Jetset Holidays – Head Office · 1999 — 2001Compiled and maintained data on resorts and tours across various regions. Responded to email and supplier queries, resolved issues, and updated air and land product details. Assisted call centers and agency representatives in addressing their inquiries and challenges.Casual work
Jetset North Melbourne & Jetset Keilor · 1998 — 1998Provided support during the transition to new management at both Jetset Travel North Melbourne and Jetset Travel Keilor.Machinist/Bindery Hand/Micro encoding cheques
Print Media Group · 1993 — 1997Executed tasks as a machinist and bindery hand, including micro-encoding checks as part of print media operations.
Skills & Expertise
Education
- Diploma of TravelJetset Training College · — — 1998
- VCETemplestowe Secondary College