suchit S.
Senior Sales Operations Specialist
Actively lookingNew to PlatformAbout
Suchit S. is a dynamic Sales Operations Specialist with 19 years of experience in optimizing efficiency and productivity within sales environments. Based in Mumbai, India, he excels in CRM management, sales data analysis, and process optimization. During his tenure with REDPIN, Suchit spearheaded the development and execution of process enhancement strategies, managed CRM platform deployments, and created performance reports to track sales metrics. His expertise extends to business process optimization and revenue growth strategies, supported by comprehensive employee training initiatives. Before joining REDPIN, Suchit managed CRM operations at Indian Financial Services, resolving customer interaction issues and ensuring compliance with regulatory standards. With an MBA in Marketing from ITM Group of Institutions and multiple certifications, including Six Sigma White Belt, he is well-versed in enhancing sales productivity and operational efficiency. Suchit's career began at Digital Alchemy India Pvt Ltd, where he employed data-driven solutions to enhance revenue recovery processes.
Experience
Sales Operations Specialist
REDPIN · 2011 — PresentEvaluated sales data for trends and opportunities, developed performance metric reports, and addressed customer inquiries. Ensured payment accuracy, managed projects to support sales initiatives, and optimized sales workflows through process enhancements. Identified inefficiencies and standardized CRM reporting systems while guiding junior staff in sales operations. Improved productivity by streamlining processes, utilizing technology for sales effectiveness, and supporting sales tactics with research data.CRM / Operations
Indian Financial Services · 2007 — 2011Resolved CRM interaction issues by diagnosing root causes, assessed CRM processes for efficiency, and collaborated with departments for the implementation of CRM initiatives. Compiled performance reports from multiple data sources, managed daily CRM operations, and mediated disputes involving customer interactions. Coordinated with stakeholders and vendors while establishing procedures to comply with customer data management standards.Revenue Recovery Specialist
Digital Alchemy India Pvt Ltd · 2005 — 2007Investigated disputed invoices and collaborated with customers to resolve issues that affected payment timelines. Reviewed historical data for compliance and conducted collection calls to negotiate payment plans. Settled accounts with customers while ensuring adherence to laws and regulations, and implemented procedures for dealing with challenging debtors. Audited calls to assess quality and service levels.
Skills & Expertise
Education
- MBA in MarketingITM Group of Intuitions · 2013 — 2016
- B.COM in CommerceELLIM University · 2007 — 2009
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