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Sudath D. — Senior Logistics Customer Service Executive from Sri Lanka

Sudath D.

Senior Logistics Customer Service Executive

Sri Lanka 6+ years
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Languages
English
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About

Sudath J. is an experienced Customer Service Executive with over 17 years in the logistics and supply chain sector, primarily at Michelin Sri Lanka (Pvt) Ltd. At Michelin, Sudath managed relationships with clients across the USA, Europe, Africa, Asia, and Oceania, handled new order processing, addressed product inquiries, and utilized SAP for order management. He ensured timely shipments by coordinating with factories and oversaw air freight operations. Previously, at Expeditors Lanka Pvt Ltd, he managed sea freight logistics, maintained strong partnerships with corporate buyers like GAP USA, and led the preparation of export documentation. At ABC Freight Services (Pvt) Ltd, Sudath managed import documentation and sales leads for both sea and air shipments. He holds a Bachelor of Business Management from Bangalore University and has completed specialized training in supply chain management and shipping operations.

Experience

  • CUSTOMER SERVICE EXECUTIVE

    MICHELIN SRI LANKA (PVT) LTD · 2008 — 2025
    Developed and maintained relationships with customers across regions including the USA, Europe, Africa, Asia, and Oceania. Processed new orders and potential sales inquiries using SAP for order adjustments. Coordinated timely shipment deliveries by working with the factory and overseeing air freight order processing. Addressed customer complaints while collaborating with clients and affiliated businesses, providing necessary product specifications. Contributed to process improvements and managed inventory efficiently.
  • CUSTOMER SERVICE EXECUTIVE SEA FREIGHT

    EXPEDITORS LANKA PVT LTD · 2004 — 2008
    Managed interactions and fostered strong relationships with corporate buyers, including clients from 'GAP' USA. Ensured smooth logistics and shipping processes through engagement with local shippers. Arranged and oversaw transportation of goods in coordination with local shipping lines. Participated in warehouse operations, ensuring effective storage and handling of products. Prepared and processed export documentation to comply with international shipping standards.
  • IMPORT EXECUTIVE

    ABC FREIGHT SERVICES (PVT) LTD · 2002 — 2004
    Handled customer relations and import documentation for both sea and air shipments. Managed sales leads and container refunds while implementing strategies for import marketing.

Skills & Expertise

Education

  • Bachelor of Business Management
    Bangalore University · 1998 — 2001
  • General Certificate of Advanced Level Examination
    Ministry of Education · 1994 — 1996

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