Sue V.
Senior Customer Care Manager
Open to offersNew to PlatformAbout
Sue V. is a seasoned professional with over 25 years of extensive experience in customer care, helpdesk management, and office administration. Based in Cape Town, she is known for managing high-stakes environments and large volumes of customer interactions with calm efficiency. Sue's career has involved significant roles in various industries, including direct marketing, financial services, and payroll operations. At INUKA Fragrances, as a Customer Care Consultant and Helpdesk Supervisor, she expertly handled community management and helpdesk supervision, managing hundreds of queries daily, particularly during the COVID-19 office shutdown. Sue is adept in Odoo ticketing management and has considerable experience in administrative tasks such as payroll and HR administration, shown through her time at Aivent Airconditioning and Ventilation and other firms. Her enduring commitment to clear communication and meticulous attention to detail has ensured seamless operations across her varied roles. Sue is concluding a consulting contract and seeks a permanent position to continue leveraging her robust experience in customer care or office administration.
Experience
Customer Care Consultant & Helpdesk Supervisor
INUKA Fragrances (Direct Marketing Company) · 2012 — 2026Managed customer care channels and responded to member inquiries, ensuring trust and engagement. Efficiently handled a high-volume email inbox during office shutdown, maintaining communication continuity. Provided after-hours community management and coordinated month-end query resolution, addressing a substantial volume of member queries. Supervised the Helpdesk department, overseeing performance and escalations, and assisted in staff recruitment and onboarding, designing and delivering training programs.HR, Payroll & Office Administration Manager
Aivent Airconditioning & Ventilation · 2011 — 2012Acted as the main contact for employee queries while managing comprehensive office administration. Handled payroll using Pastel and managed IOD records, EE reporting, along with all HR-related tasks. Developed and implemented a Performance Management program and delivered staff induction programmes.HR & Office Manager
Atlantic Payroll cc · 2009 — 2010Established a payroll services operation, serving as the primary point of contact for queries. Set up the office infrastructure, including premises, equipment procurement, and compliance with regulations. Managed invoicing, payroll tasks, and monthly financial reconciliations while handling industrial relations matters.HR Manager / Office Manager
Nexxus Corporation (Trading House – R350m p.a.) · 2003 — 2008Oversaw all office operations, ensuring workflow coordination and problem resolution within a trading environment. Managed documentation, produced reports, and supported an IT team while handling HR functions for 40-50 employees. Assisted directors with scheduling and travel planning and project-managed the setup of a new subsidiary.Recruitment Consultant
Unique Selection Personnel (Recruitment Agency) · 2002 — 2003Supported full lifecycle recruitment processes, including sourcing client leads and conducting client visits to determine hiring needs. Prepared recruitment advertisements, screened candidates, and managed the placement process.HR Manager
Gilt Edged Management Services (Subsidiary of African Bank) · 2000 — 2002Managed internal communications and HR functions for a growing organization, covering recruitment, performance management, and skills development. Implemented incentive schemes and contributed to strategic decision-making in senior management meetings.HR Remuneration & Benefits Specialist / Admin Department Head
Old Mutual Direct · 1997 — 2000Provided HR policy guidance and support for staff queries. Facilitated induction sessions for new employees and managed payroll processes for a large organization while serving as Project Manager for the Oracle HR system implementation.Secretary / PA to Regional Manager
Goodyear SA (Pty) Ltd · 1994 — 1997Delivered comprehensive secretarial and PA support, managing correspondence and travel arrangements. Coordinated large events and served as Training Coordinator for logistics and course management.
Skills & Expertise
Education
- National Diploma: HR ManagementDamelin College · — — 2000
- Matric CertificateGardens Commercial High School · — — 1986
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