Sulagna D.
Mid-Level Retail Operations Manager
Open to offersNew to PlatformAbout
Sulagna D. is an experienced retail management professional focusing on operations and team leadership within the competitive retail industry. Having served as a Store Manager at Puma Sports Ind Pvt Ltd, and as an Assistant Store Manager at both Steve Madden and AND, Sulagna has built a reputation for excellence in visual and commercial merchandising, driving sales, and maintaining store KPIs. She is well-versed in handling day-to-day operations adhering to SOPs and managing budgets and financial records. Her background is fortified by an Executive MBA in hotel operations from NIBM Global and a Bachelor of Science in Catering Science and Hotel Management. Her diverse academic background is complemented by an international perspective gained as a J-1 Trainee at Auberge Hotels in the USA. Sulagna's awards and skills in leadership and team management make her a valuable asset to any retail operation.
Experience
Store Manager
Puma Sports Ind Pvt Ltd · 2024 — 2025Managed store day-to-day operations in compliance with standard operating procedures while overseeing financial records.Assistant Store Manager
Steve Madden · 2023 — 2024Assisted in managing store operations, addressed customer issues, and supported visual merchandising efforts.Assistant Store Manager
AND · 2022 — 2023Contributed to daily store operations, handled customer queries, and assisted with staff appraisal.Fashion Consultant
Vero Moda · 2021 — 2022Provided style advice to customers, managed visual merchandising, and maintained store key performance indicators.Bartender
Chilis Grill and Bar · 2020 — 2021Served beverages and maintained customer satisfaction through effective communication and service.J-1 Trainee
Auberge Hotels and Residences · 2018 — 2019Participated in various hotel operations while gaining hands-on experience in the hospitality field.
Skills & Expertise
Education
- Executive MBA in hotel operationsNIBM Global
- 3 year Advanced Diploma in International Hospitality AdministrationInternational Institute of Hotel Management, Kolkata
- Bachelor of Science in Catering Science and Hotel ManagementBharatiar University, Coimbatore
- Degree in BA Hospitality ManagementEdinburg Napier University, UK
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