Suleiman A.
Mid-Level IT Support and Application Tester
Open to offersNew to PlatformAbout
Suleiman A. is a detail-oriented IT Support and Application Testing professional based in Nigeria with significant experience in the fintech sector. He has supported various fintech platforms by troubleshooting technical issues and assisting users within digital environments. At Fonbnk, he served as a Market Maker / Platform Operations Support from 2023 to 2025, where he monitored platform transactions and reported over 15 irregular patterns to ensure operational integrity. His role contributed to maintaining smooth operations and consistent platform performance. As an Application Tester from 2020 to 2022, Suleiman conducted functional and usability testing, identifying and documenting over 30 system bugs to support timely resolutions. His efforts improved platform stability by aiding in early issue detection. Suleiman's technical expertise is complemented by his skills in application testing, bug identification and reporting, and the use of tools such as Google Workspace and Microsoft Office Suite. He holds a B.Eng. in Computer and Communications Engineering from Abubakar Tafawa Balewa University, Nigeria, obtained in 2022.
Experience
Market Maker / Platform Operations Support
Fonbnk · 2023 — 2025Oversaw daily platform transactions to ensure smooth operations for numerous user activities weekly. Reported over 15 irregular transaction patterns, facilitating prompt investigations by the operations team. Maintained system efficiency through regular monitoring and operational checks, contributing to stable platform performance. Compiled weekly activity summaries and operational reports for team review on platform performance trends.Application Tester
Fonbnk · 2020 — 2022Executed functional and usability testing on fintech applications prior to their release. Detected and recorded more than 30 system bugs and usability issues to assist the development team in addressing them swiftly. Collaborated with developers by providing clear bug reports, which aided in minimizing recurring system errors. Played a role in enhancing platform stability by identifying issues early during testing cycles.Customer Service Representative
FonbnkDelivered technical and transaction assistance to over 50 users weekly, guiding them with account access, transactions, and navigation on the platform. Efficiently addressed common user issues, enhancing response times and user satisfaction. Logged recurring problems and user feedback to support team improvements in support processes.
Skills & Expertise
Education
- Bachelor of Engineering in Computer and Communications EngineeringAbubakar Tafawa Balewa University, Nigeria · — — 2022
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