Sunaina
Mid-Level Social Media Coordinator
Open to offersNew to PlatformAbout
Sunaina M. is an experienced professional specializing in social media management, administrative support, and customer service across sectors such as digital marketing, sales, cinema entertainment, and remote support. Her background includes roles as a Sales Administrator at Nashua Central, where she managed online orders, marketing queries, data collection, and internal reporting, and as a Social Media and Admin specialist at Biki Uniek, overseeing content creation, digital marketing, and daily operational tasks. At Numetro Cinemas, Sunaina handled copywriting, campaign management, and comprehensive administrative assistance. Currently, she offers remote customer support, efficiently resolving client inquiries via live chat, email, and social media while utilizing CRM systems and office software to maintain service quality and operational efficiency.
Experience
Social Media Coordinator and Admin Assistant
Numetro Cinemas · 2024 — 2025Conducted copywriting for digital campaigns and newsletters, while overseeing social media management, content generation, and community management. Completed daily administrative tasks like filing, data capturing, and maintaining accurate records. Responded to customer inquiries through phone and email, and prepared documentation, invoices, and basic reports.Remote Customer Support Agent
Freelance / Remote · 2025 — PresentDelivered remote customer support via live chat, email, and social media. Addressed customer inquiries, complaints, and service requests in an efficient manner, assisting with account queries and general support issues. Maintained high customer satisfaction through effective communication and problem-solving while managing multiple conversations and utilizing CRM systems to track interactions.Social Media and Admin
Biki Uniek · 2021 — 2023Engaged in content creation, managed page activities, and handled community interactions and digital marketing. Assisted with operational administration and reporting while addressing customer service inquiries professionally.Sales Administrator
Nashua Central · 2018 — 2020Collaborated with the sales team to manage online orders, addressed client marketing inquiries, and performed customer relationship management. Responsible for data collection and generating weekly and monthly reports, along with routine administrative reporting and data capturing.
Skills & Expertise
Education
- Diploma in social media marketingShaw Academy · — — 2022
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