Sunny S.
Mid-Level ESG Data Analyst
Open to offersNew to PlatformAbout
Sunny S. is a ESG Analyst with over five years of experience specializing in the research, standardization, and validation of environmental and governance data across global corporate portfolios. At Suntec Web Services Pvt. Ltd., Sunny achieved a 98% accuracy rate in data deliveries, directly trained over 20 employees on ESG frameworks such as GRI, SASB, and TCFD, and managed quality control reporting for international clients. Leveraging advanced skills in data processing with MS Excel, Tableau, and AI automation, Sunny also led the recruitment assessment for 150+ candidates and conducted root cause analysis to strengthen team data integrity. In customer service with Nethues Technologies Pvt. Ltd., Sunny maintained a 90% CSAT while optimizing response efficiencies. Sunny’s academic foundation includes a B.Sc. in Physics and ongoing M.Sc. studies in Environmental Science, supporting technical expertise in emissions tracking, ISO-14001 standards, and sustainability reporting.
Experience
Chat Support Representative
Nethues Technologies Pvt. Ltd. · 2024 — 2024Ensured customer satisfaction by delivering accurate and timely resolutions for product and pricing inquiries, achieving a 90% Customer Satisfaction (CSAT) rating. Improved operational workflows to maintain an average message response time of under 25 seconds.ESG Data Researcher
Suntec Web Services Pvt. Ltd. · 2018 — 2024Delivered high-quality data with a 98% accuracy rate for ESG portfolios, consistently surpassing performance standards. Managed the recruitment process, conducting trials for over 150 candidates to build a skilled data research team. Led training sessions for more than 20 new hires on ESG frameworks including GRI, SASB, and TCFD, alongside internal data validation practices. Oversaw the Quality Control (QC) process, providing detailed performance reports for stakeholders through Google Meet and email. Executed Root Cause Analysis (RCA) for client-identified issues, crafting and applying corrective action plans to enhance KPI stability and team data integrity.
Skills & Expertise
Education
- Bachelor of Science (Honors) in PhysicsUniversity of Delhi · — — 2016
- Master of Science in Environmental ScienceIGNOU
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