Sunnybelle S.

Sunnybelle S. C. is a highly skilled Virtual Assistant with over six years of experience supporting online businesses through comprehensive administrative and technical roles. Her expertise lies in managing backend systems and delivering exceptional client support via email and chat platforms like HelpWise and Zendesk. Sunnybelle effectively contributes to CRM administration by utilizing ActiveCampaign to maintain accurate contact segmentation, manage automations, and support tracking and decision-making. She has played a crucial role in student and client onboarding, ensuring smooth technical setups and reducing issues through proactive system readiness checks. In addition to her administrative acumen, she is proficient in platform management on WordPress and ThriveCart, enabling seamless program delivery and accurate billing. A seasoned professional in the BPO industry, she spent eight years managing customer service and technical support calls, honing her ability to troubleshoot and address service concerns adeptly. Her adept use of tools such as Slack and Toggl Track underscores her capability in maintaining operational efficiency across remote teams.