Suraj N.
Mid-Level Data Analyst
Open to offersNew to PlatformAbout
Suraj N. is a results-driven professional with over three years of experience in operations, workflow management, and process optimization in fast-paced business environments. In his role as a Senior Associate at WNS Global Services, he managed high-volume claim operations, ensuring 98% SLA adherence and zero compliance violations for more than two consecutive years. Suraj demonstrated expertise in developing Excel-based tracking solutions that reduced turnaround time by 20% and improved quality scores by 15%. Transitioning into a data-oriented role, Suraj has gained hands-on experience with SQL, Python, and Power BI for data analysis, reporting, and dashboard creation. He has built machine learning projects, achieving an 84% accuracy in loan default prediction models with Random Forest and a 97% accuracy in detecting fraudulent job postings using NLP. He holds a Master of Commerce from Savitribai Phule Pune University and a Post Graduate Program certificate in Data Analytics from Imarticus Learning.
Experience
Senior Associate
WNS Global services · 2021 — 2024Oversaw high-volume claim operations, managing over 60 cases daily and achieving 98% SLA adherence and quality compliance. Identified recurring data inconsistencies to reduce processing errors and enhance quality scores by 15%. Created Excel-based tracking solutions to address workflow bottlenecks, resulting in a 20% reduction in turnaround time. Worked with multiple cross-functional teams to address escalations and enhance process efficiency. Achieved zero compliance violations for over two consecutive years after the initial learning phase.
Skills & Expertise
Education
- Master of CommerceSavitribai Phule Pune University · 2018 — 2020
- Bachelor of CommerceSavitribai Phule Pune University · 2015 — 2018