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Susan W. — Junior Retail Customer Service Specialist from Kenya

Susan W.

Junior Retail Customer Service Specialist

Kenya Less than 1 year
Open to offersNew to Platform
Languages
English
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About

Susan W. is an entry-level professional experienced in the retail and subscription sales industries. At Supreme Footwears, she worked as a Retail Shop Attendant, where she managed customer service, maintained accurate record keeping, and ensured operational efficiency through diligent stock checks and assisting in daily transactions. Her role required precise cash handling, teamwork, and attention to the shop’s presentation. Previously, at Showmax, Susan supported daily subscription sales as a Sales Promoter, responding to customer inquiries and facilitating both digital and cash transactions while collaborating with a team to exceed engagement targets. She holds a Bachelor of Arts in Project Planning and Management from the University of Nairobi and is proficient in Microsoft Office, bringing strong organizational skills and adaptability to each role.

Experience

  • Retail shop attendant

    Supreme Footwears · 2024 — 2025
    Engaged with customers to identify their needs and provide effective solutions, enhancing their shopping experience. Maintained accurate stock records and assisted in inventory management. Ensured a clean and organized work environment. Processed transactions with precision and accountability to reduce errors. Collaborated with team members to facilitate efficient daily operations, particularly during peak times.
  • Sales Promoter

    Showmax · 2024 — 2024
    Addressed customer inquiries promptly to foster positive service experiences. Worked alongside sales teams to achieve and exceed daily subscription and engagement goals. Logged daily sales activities and communicated performance updates to management. Guided customers in selecting appropriate plans and ensured flawless execution of both digital and cash transactions. Delivered reliable service and effective communication, contributing to increased customer subscriptions and retention.

Skills & Expertise

Education

  • Bachelors of Arts in Project Planning and Management
    University of Nairobi · 2021 — 2025
  • Kenya Certificate of Secondary Education
    Ikuu Girls High School · 2017 — 2021

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