Susana C.
Mid-Level Administrative and Customer Support Specialist
Open to offersNew to PlatformAbout
Susana S. is a highly skilled Administrative & Data Support Professional with extensive experience in sectors ranging from customer service to e-commerce and real estate operations. As a Customer Service Representative and Administrative Assistant, she has effectively managed structured information, customer relations, and documentation in fast-paced environments. Susana's proven expertise in digital workflows and data management is enhanced by her proficiency with software and systems including Advanced Excel, Google Sheets, and CRM platforms like Slack and Workday. Her academic background in Psychology bolsters her empathetic approach to client support. Susana's professional journey includes significant roles at VIMAGUA, Concentrix, and SONAE, where she excelled in data entry, system configuration, and customer engagement. She is available for international remote work as an EU citizen, supported by her fluency in Portuguese and advanced proficiency in English.
Experience
Facilities Operations & Administrative Support Assistant (Part-time)
MESA - Maintenance & Engineering / CLIMEX · 2026 — 2026Provided operational support within an industrial aviation setting, focusing on facility maintenance and the implementation of structured operational procedures. Conducted daily record-keeping, archived operational logs, and managed inventory control. Handled processing and verification of deliveries and invoices while managing consumable stock.Customer Service Advisor I (Hybrid Remote & On-site)
Concentrix · 2025 — 2025Provided customer support through both remote and on-site channels in a dynamic environment. Addressed inquiries, managed digital records, and utilized internal ticketing systems. Engaged with collaborative platforms such as Teams, Slack, Workday, and Pulse. Ensured compliance with data privacy protocols while maintaining thorough documentation.Sales & Customer Consultant
Worten Mobile · 2024 — 2024Assisted customers in selecting technology products and financing options, while navigating digital administrative tasks. Engaged with retail and inventory systems such as SOM Mobile, Retek, VLink, WAssistant, and TPOSIS.Administrative Assistant & Data Entry Specialist
Various Contractors & Freelance Projects · 2017 — 2023Handled digital billing and stock control, as well as the administration of websites and order preparation for e-commerce and real estate. Conducted surveys regarding customer satisfaction and transportation for Transdev. Offered structured companionship assistance to elderly patients managing neurological conditions.Administrative Assistant – Data & System Configuration
VIMAGUA · 2008 — 2016Oversaw the tracking of administrative data, addressed digital archiving tasks, and facilitated system configuration processes. Carried out daily data entry while maintaining extensive corporate databases. Aided operational workflows with Primavera, NAVIA, GSE, and Excel, among other enterprise systems. Organized records, processed documentation, and ensured data accuracy.Temporary Data Auditor
SONAE · 2011 — 2011Conducted data entry and verification for year-end operations, utilizing data auditing systems.Administrative Assistant – Medical Records & Archiving
Hospital Geral de Santo António · 2001 — 2006Managed the confidential medical archives and physician documentation, ensuring accurate processing and organization of clinical records and test results.
Skills & Expertise
Education
- University Studies in PsychologyUniversidade Católica Portuguesa de Braga
- High School Diploma (Humanities)Escola Secundária Martins Sarmento
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