SUTHAREE S.

Sutharee S. is a dedicated and results-oriented Customer Support Specialist with over 5 years of experience in fast-paced digital environments, emphasizing social media platform operations. Skilled in managing complex user cases, she excels in conflict resolution, account security, and monetization support, achieving a high customer satisfaction rate of 95% CSAT. Sutharee has demonstrated her ability to enhance user experience through collaboration with cross-functional teams, having worked at Concentrix in Kuala Lumpur as an Advisor II – Customer Service. There, she provided high-quality support across various social media platforms via live chat, email, and phone, consistently maintaining a 100% CSAT score. Her expertise extends to resolving platform issues such as policy violations, technical bugs, and hacked accounts. Sutharee also played a pivotal role in supporting Monetization Tools and Payment Processing, contributing significantly to operational efficiency and user retention. Previously, she has worked as a Customer Service Analyst at Sutherland Global Services, further broadening her skillset in problem-solving and effective communication. With a background in accounting from her tenure at Siam Microwork & Trident Pack, Sutharee is proficient in CRM systems and Microsoft Office, making her a versatile asset in the customer support domain.