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suyanne G. — Mid-Level Customer Service Specialist from Brazil

suyanne G.

Mid-Level Customer Service Specialist

Brazil 6+ years
Open to offersNew to Platform
Languages
EnglishPortuguese
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About

Suyanne G. is a seasoned Customer Service Specialist with extensive experience across retail, education, healthcare, wellness, and service industries. She excels in customer support, relationship management, and client retention, driven by her ability to solve problems and deliver consultative services. Her role as a Clinical Psychoanalyst in private practice highlights her proficiency in empathetic communication and client support. Additionally, Suyanne has demonstrated capabilities in team training and operational organization, notably during her tenure at Red House International School and Royal Enfield. She has also been effective in managing various customer service platforms, including Zendesk, DeskManager, and Octadesk. Her multilingual skills in Portuguese and advanced English further enhance her adaptability across diverse customer service settings. Committed to customer satisfaction, she remains proactive and organized in all her professional endeavors.

Experience

  • Clinical Psychoanalyst

    Private Practice · 2024 — Present
    Conduct individualized sessions emphasizing active listening, empathetic communication, and ongoing client support while managing schedules and personal follow-ups, in addition to organizing case records and monitoring client progress.
  • Customer Service

    BTCC · 2024 — 2024
    Provided both in-person and online customer support, assisting with enrollment, administrative tasks, and sales support, in addition to following up with customers.
  • Stock Supervisor

    Red House International School · 2023 — 2024
    Oversaw inventory management and ensured operational organization while supporting daily functions and enhancing administrative processes.
  • Boutique & Accessories Supervisor

    Royal Enfield · 2022 — 2023
    Managed all aspects of customer service from initial contact to after-sales support, training sales staff and organizing store operations and inventory.
  • HR Intern

    Royal Enfield · 2022 — 2022
    Assisted in various HR functions including recruitment, administration, and internal communication.
  • Customer Service Representative

    ATA Martial Arts · 2021 — 2021
    Provided assistance to customers, addressed their requests, and supported commercial activities.
  • Receptionist & Sales Assistant

    Boxx Gym · 2018 — 2020
    Managed customer service, contracts, and provided administrative support while implementing retention initiatives.
  • Bilingual Receptionist

    Rio Brasil Restaurant, United Kingdom · 2012 — 2014
    Served customers in both Portuguese and English, managed reservations, and supported various restaurant operations.

Skills & Expertise

Education

  • Incomplete Bachelor's Degree in Psychopedagogy
    Unicesumar

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