Senior Customer Support Specialist
Open to offersNew to PlatformSuyashree G. is a seasoned expert in Customer Support, Process Coordination, and Logistics Operations with over a decade of experience in diverse sectors such as freight forwarding, manufacturing, and education. At DHL Global Freight Forwarding LLP in Mumbai, she excelled as a Senior Process Associate by managing custom clearances and coordinating with station operators to resolve documentation issues. Her expertise lies in handling ERP systems like SAP and CargoWise1, and she has played a pivotal role in training new team members. Previously with Innosource Pvt Ltd, supporting Godrej & Boyce Mfg. Co. Ltd., Suyashree effectively responded to customer inquiries and assisted in order management processes. Her background includes experience with renowned firms such as WNS Global Services Pvt Ltd, where she managed airline ticket refunds, and Best IT World Pvt Ltd (iBall), handling import documentation. She holds a Bachelor of Commerce from V.K. Krishna Menon College, Mumbai University, and is recognized for her competence in Import/Export Documentation and application tools. Suyashree's contributions have earned her numerous accolades for quality service delivery, such as the Propeller Award.
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