0 viewsTalent
Suyashree G. — Senior Customer Support Specialist from India

Suyashree G.

Senior Customer Support Specialist

India 6+ years
Open to offersNew to Platform
Languages
English
Video Introduction
No video introduction yet
The candidate has not added a video.
Contact information and social networks are private. Connect to unlock.
Hidden

About

Suyashree G. is a seasoned expert in Customer Support, Process Coordination, and Logistics Operations with over a decade of experience in diverse sectors such as freight forwarding, manufacturing, and education. At DHL Global Freight Forwarding LLP in Mumbai, she excelled as a Senior Process Associate by managing custom clearances and coordinating with station operators to resolve documentation issues. Her expertise lies in handling ERP systems like SAP and CargoWise1, and she has played a pivotal role in training new team members. Previously with Innosource Pvt Ltd, supporting Godrej & Boyce Mfg. Co. Ltd., Suyashree effectively responded to customer inquiries and assisted in order management processes. Her background includes experience with renowned firms such as WNS Global Services Pvt Ltd, where she managed airline ticket refunds, and Best IT World Pvt Ltd (iBall), handling import documentation. She holds a Bachelor of Commerce from V.K. Krishna Menon College, Mumbai University, and is recognized for her competence in Import/Export Documentation and application tools. Suyashree's contributions have earned her numerous accolades for quality service delivery, such as the Propeller Award.

Experience

  • Senior Process Associate

    DHL Global Freight Forwarding LLP · 2022 — 2025
    Created entries for custom clearance in the E custom site and ICE system for both import and export using commercial documentation from CargoWise1. Communicated with station operators (SORs) to address documentation and amendment issues. Raised and followed up on RFIs regarding missing shipment data. Provided process training to new joiners.
  • Customer Support Executive

    Innosource Pvt Ltd (Client: Godrej & Boyce Mfg. Co. Ltd.) · 2019 — 2021
    Handled customer inquiries via calls and emails. Assisted sales engineers with forklift order bookings and invoice generation. Managed sales and manufacturing data and coordinated with other departments.
  • Office Assistant

    Institute for Technology and Management · 2016 — 2017
    Maintained student academic data using ERP systems. Conducted online tests and uploaded course materials through Moodle. Supported document verification during admissions and provided assistance to students and parents.
  • Executive

    Best IT World Pvt Ltd (iBall) · 2015 — 2015
    Managed import documentation and product entry utilizing SAP. Resolved customer queries related to imports.
  • Senior Customer Service Associate

    WNS Global Services Pvt Ltd · 2011 — 2014
    Managed airline ticket refunds through Amadeus, CIAO, and RTD. Responded to customer/client emails and mentored junior associates.

Skills & Expertise

Education

  • Bachelor of Commerce (B.Com)
    V.K. Krishna Menon College, Mumbai University · — — 2011
  • H.S.C
    Vikas College of Arts, Commerce & Science · — — 2008
  • S.S.C
    Vikas High School · — — 2006

Interested in this professional?

Sign in as an employer to save this profile or invite Suyashree G. to a job.

Sign in as an employer