Suzette L.

Suzette L. is a dedicated and results-oriented Virtual Assistant with over eight years of experience in customer service, team leadership, and eCommerce operations. Offering a proven track record in managing customer inquiries via phone, email, and live chat, Suzette ensures exceptional service standards are maintained. Her expertise includes eBay account management, product listing, dropshipping support, and supplier coordination. Suzette thrives in fast-paced remote work environments, demonstrating strong communication skills and adaptability. She has significant freelance experience managing eCommerce operations, focusing on eBay, while assisting clients in account management and seller support. Previously, Suzette advanced from Customer Support Representative to Team Manager at Sutherland Global Services, where she handled customer concerns, trained new hires, and improved team performance through continuous coaching. Suzette's academic background includes a Bachelor of Science in Radiologic Technology, and she is proficient in tools such as Microsoft Office Suite and Google Workspace.