SWAPNA S.
Senior Executive Manager in International Trade Operations
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Swapna S. is an accomplished Executive Manager with over 15 years of experience specializing in operations within the international trade and e-commerce sectors. Her expertise encompasses extensive stakeholder management, the optimization of business processes, and the facilitation of international partnerships. Swapna has significant experience in managing global business delegations and building strategic alliances in regions including Europe. In her roles at the Indo Dutch Chamber of Business & Sciences and the Association of Warehouse Developers, she has effectively driven operational efficiencies and supported promotional events. Additionally, her work at Route2Market involved stringent focus on Business Process Management, regulatory compliance, and cross-functional collaboration. Swapna also excels in customer relationship management, having implemented successful CRM strategies at LXM Interiors to enhance client retention. Her technical proficiencies include stakeholder and client relationship management, policy implementation, executive coordination, and social media communications.
Experience
Executive Manager (Part-Time)
Indo Dutch Chamber Of Business & Sciences · 2021 — PresentOrganized and supported high-level business delegations to the Netherlands to build and maintain business relationships. Developed innovative partnership offerings that contributed to member engagement. Ensured compliance with organizational policies and maintained the accuracy of departmental records. Strengthened internal administrative controls to improve operational efficiency.Executive Manager
Route2Market · 2020 — 2021Managed Business Process Management (BPM) needs for international clients, specifically customs clearance and bank account setup. Handled documentation for inward and outward remittance and coordinated procurement and HR processes to ensure operational compliance. Maintained regulatory standards in document control and corporate governance to mitigate risks. Collaborated with cross-functional teams to optimize BPM processes for better service delivery.Executive Manager (Part-Time)
Association of Warehouse Developers · 2020 — PresentDirected international delegations to Belgium and Germany, focusing on global partnership expansion. Spearheaded stakeholder engagement initiatives to explore new collaboration and revenue opportunities. Established office standards, policies, and SOPs for various functions including administrative and executive coordination. Managed complex executive calendars, itineraries, and confidential documentation to ensure efficient operations. Supported promotional events, exhibitions, and webinars to enhance organizational visibility and engagement. Streamlined business processes to improve operational workflows.CRM Manager
LXM Interiors · 2017 — 2020Developed customer segmentation strategies to enhance customer lifetime value, focusing on client retention. Led sales support and incident management operations, ensuring effective resolution processes to improve the customer experience. Managed comprehensive campaign planning and CRM communications, resulting in effective marketing strategies. Optimized CRM tools and processes to improve automation, analytics, and reporting.Assistant Manager – Merchandising
TV18 Home Shopping · 2007 — 2017Oversaw merchandising standards across multiple product categories to ensure consistency. Managed product uploads and content optimization to enhance visibility and sales performance. Monitored inventory flow and planned replenishments to optimize stock levels. Led customer service operations, including staff training and conflict management, to ensure high-quality service delivery. Produced regular MIS reports and conducted audits to maintain operational standards.
Skills & Expertise
Education
- Post GraduationMaharani’s College, Jaipur · — — 2006
- Higher Secondary (Class XII)CBSE KV Number 2, Jaipur Cantt · — — 2000
- Secretarial PracticeState Level Topper for this Diploma
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