Swarnendu D.
Junior Financial Analyst
Open to offersNew to PlatformAbout
Swarnendu D., an analytical and research-driven BBA graduate from iLEAD Kolkata, affiliated with Maulana Abul Kalam Azad University of Technology, possesses a solid educational foundation in Financial Management, Financial Markets, and Marketing Management. With a commendable CGPA of 8.13, Swarnendu is a published researcher with one book chapter and a journal paper to his credit. Notably, he has delivered over eight peer-reviewed paper presentations at international and national conferences. His expertise lies in statistical analysis, AI-powered systematic reviews, and meta-analysis using JAMOVI. Swarnendu has excelled in roles in Finance and Management Consulting, leveraging his critical thinking and public speaking abilities to make a tangible business impact. His professional experience includes serving as a Customer Support Associate at Teleperformance, where he honed his communication and problem-solving skills. Swarnendu is devoted to using his academic excellence and research insights to drive success in various sectors.
Experience
Customer Support Associate (CSA) – Voice Process
Teleperformance · 2025 — 2026Managed inbound and outbound customer communications in a voice support capacity. Assisted with issue resolution, addressed service inquiries, and handled complaints while ensuring customer satisfaction. Showcased effective communication, problem-solving, and interpersonal abilities in a dynamic environment. Upheld professionalism and accuracy in line with company protocols during customer engagements. Collaborated with team members to meet process and performance objectives.
Skills & Expertise
Education
- Bachelor of Business Administration (BBA)iLEAD – Institute of Leadership, Entrepreneurship & Development · 2022 — 2025
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