Syed A.
Senior Content Moderation Subject Matter Expert
Open to offersNew to PlatformAbout
Syed A. G. is a seasoned professional in Content Moderation and Trust and Safety, with over 7.5 years of experience, predominantly at Genpact, focusing on the Meta content moderation process. He has progressed from a Content Moderation Representative to a Subject Matter Expert (SME), illustrating a strong trajectory in the enforcement of community guidelines and content policy. With his comprehensive involvement, Syed has developed expertise in New Hire Training, systematically guiding and shadowing new employees to ensure their full readiness for production tasks. He also acts as a crucial communication point during client visits, effectively conveying operational insights and process improvements. Syed's career is marked by a strong emphasis on quality assurance, having conducted quality checks to guarantee alignment with Meta's standards. His role extends to handling escalations, managing high-severity content, and contributing to process documentation, showcasing his holistic understanding of the content moderation landscape.
Experience
Subject Matter Expert (SME) – Content Moderation
Genpact · 2023 — PresentAct as the primary SME for the Meta content moderation process, addressing complex policy cases and offering real-time support to the team. Manage quality checks and calibration sessions to ensure alignment with Meta's community standards, and represent the process during client visits by conveying insights and operational trends to Meta stakeholders.Backup SME & Trainer – Content Moderation
Genpact · 2021 — 2023Facilitate training and shadowing sessions for new hires to ensure their timely readiness for production. Step in to resolve escalations and policy questions when the primary SME is unavailable, while monitoring and providing feedback on trainee performance. Assist in improving internal documentation and SOPs based on common floor queries.Content Moderation Representative – Meta Process
Genpact · 2019 — 2021Evaluate and take action on user-generated content on Meta platforms in accordance with community guidelines and content policy. Address sensitive and high-severity content by following established escalation protocols, and maintain accurate documentation for audit and compliance purposes.
Skills & Expertise
Education
- Bachelor of Engineering (B.E.), Information TechnologyMuffakham Jah College of Engineering & Technology, Osmania University · — — 2018
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