syed Z.
Senior Network Support Engineer
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Syed Zeshan A. is an experienced Network Support Engineer with over seven years working across the publishing, government, and IT sectors in Pakistan. He has been responsible for service delivery and technical support in roles with AFAQ Publishers, the Election Commission, NITB under the PSDP Project, and the Pakistan Software Export Board (PSEB). His expertise spans optical fiber transmission, LAN/WAN networking, and IT support, covering activities such as network deployment, operation, maintenance, and troubleshooting for both office and data center environments. Zeshan has managed CRM-driven complaints, implemented KPI monitoring, conducted hardware installations including OLTs and CCTV, and participated in key projects like election management system rollouts and data center networking. He holds an MS and BS in Telecommunication & Networking and certifications in FORTINET cyber security.
Experience
Support Engineer
Election Commission of Pakistan · 2023 — 2024Oversaw the migration and testing of district and regional election commission offices onto fiber networks. Led the deployment of the Election Management System across all district and regional offices. Managed network migrations and testing in 856 returning offices while implementing the EMS system. Operated within the network operation center (NOC) of the election commission.IT Support Assistant
NITB under PSDP Project · 2022 — 2024Physically installed network systems and resolved various connectivity issues as they emerged. Engaged in connecting desktop PCs, printers, and other devices to the company network while providing general technical support for users. Handled troubleshooting for hardware and software issues. Installed, configured, and troubleshot hardware including routers, access points, printers, scanners, switches, desktops, laptops, and servers. Contributed to the preparation of RFP documents for IT infrastructure projects and technical evaluations. Arranged online meetings using tools such as Zoom, Google Meet, and MS Teams, ensuring smooth operation of IT services including user support and local network infrastructure.Network Engineer
PSEB · 2024 — PresentWorked in the data center of the Pakistan Software Export Board, with hands-on tasks involving Ethernet mediums and devices, as well as fiber optics and communication networks. Emphasized adherence to current hardware specifications based on PC-1 documentation.Network Support Engineer
AFAQ Publishers Pvt Ltd · 2017 — 2022Managed complaints through CRM while implementing KPI strategies. Conducted network testing and optimization to verify performance and reliability. Resolved network issues efficiently to reduce downtime and maintain service continuity. Collaborated with teams including Managers and Network Engineers to address complaints related to employee portals and software used during marketing visits. Developed and maintained technical documentation, employee portal logs, EPMs, and daily reports. Offered technical support and guidance to staff. Engaged in network cabling and monitored networking devices using tools like Solar Winds. Configured PPPoE and static IPs in various CPEs while also managing installations for CCTV, CATV, IPTV, and other digital services.
Skills & Expertise
Education
- MS in Telecommunication & NetworkingIQRA University Islamabad · — — 2020
- BS in Telecommunication & NetworkingComsats University Abbottabad · — — 2016
- HSSC Pre- EngineeringModernage Public School & College Abbottabd · — — 2011
- SSC ScienceGarden Public High School Mansehra · — — 2009
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