Syed Z.
Senior IT Support & Technical Operations Specialist
Open to offersNew to PlatformAbout
Syed Yousuf A. is a seasoned Remote IT Support & Technical Operations Specialist based in Karachi, Pakistan, with over seven years of hands-on experience in the information technology and telecommunications sectors. At Vertika Limited, he supervised daily technical support operations, improved workflow management, and strengthened service delivery through process enhancements and KPI tracking. Previously, he served as an IT Support Technician at PTCL, delivering both remote and onsite support for hardware, software, and network systems, ensuring minimal operational downtime. Syed Yousuf A. demonstrates expertise in system administration, troubleshooting, workflow optimization, and the use of industry-standard tools like TeamViewer, Remote Desktop, and ticketing systems. His practical knowledge spans both business and IT processes, with a proven record in documentation, escalation handling, and reporting within high-demand technical environments.
Experience
Coordinator Technical Support
Vertika Limited · 2025 — 2025Oversaw daily functions of technical support, ensuring efficient management of workflows and prompt resolution of service requests. Handled issue escalation and collaborated with management to resolve operational challenges. Generated weekly reports on KPI performance and issue tracking, which enhanced team visibility.Operations Support Associate
Vertika Limited · 2017 — 2024Provided administrative and operational assistance for IT and business workflows to optimize efficiency. Maintained system logs and operational documentation to support effective management reporting. Coordinated with vendors and suppliers to oversee IT asset management and operational needs.IT Support Technician
PTCL · 2012 — 2016Delivered both remote and onsite IT support for hardware, software, and network systems. Diagnosed and resolved technical issues to reduce downtime for business operations. Educated end-users on new systems and software implementations while documenting system issues and solutions.Intern
Inbox Technologies Pvt. Ltd · 2010 — 2010Executed outbound calls for international campaigns, addressing customer inquiries and updating data as required. Kept detailed call logs and progress reports for effective campaign tracking.
Skills & Expertise
Education
- Bachelor of CommerceIslamia College · — — 2011
- Intermediate in CommerceBoard of Intermediate Education · — — 2009
- Matriculation in ScienceBoard of Secondary Education · — — 2007
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