Symon M.
Junior IT Support Specialist
Open to offersNew to PlatformAbout
Symon M. is an experienced IT Assistant specializing in providing technical support and maintaining IT systems across government, education, and commercial sectors. With a Bachelor’s degree in Business Information Technology from Taita Taveta University, he has practical skills in hardware and software troubleshooting, network setup, and end user support. At SIMTECH Solutions, Symon effectively managed technical issues related to computers and peripherals and ensured optimal internet connectivity for customers. During his ICT internship with the Ministry of Education, he supported e-Learning systems, assisted teachers in using ICT tools, and maintained first-line ICT support in schools. Additionally, at APDK Bombolulu Workshop, he was responsible for configuring Windows operating systems, troubleshooting hardware, and maintaining the office network. His expertise in IT support, Microsoft Office, and basic networking is complemented by his dedication to customer service and communication.
Experience
Cyber Attendant
SIMTECH SOLUTIONS · 2021 — 2025Provided technical assistance with computers, printers, scanners, and internet connectivity. Installed and updated software applications and operating systems while supporting customers with online services such as document processing, scanning, and printing. Maintained accurate logs of usage and inventory, conducted user training on basic computer applications and internet navigation, and delivered customer service in a high-pressure environment.ICT intern
MINISTRY of EDUCATION · 2021 — 2025Contributed to the development of e-Learning systems and digital literacy program content. Provided first line ICT support and maintenance in educational institutions, assisted educators in the integration of ICT tools into teaching, assessment, and reporting, while ensuring the ethical and secure use of technology in the learning environment. Addressed basic hardware, software, and connectivity issues.ICT Attachment
APDK BOMBOLULU WORKSHOP · 2019 — 2019Performed troubleshooting for computer hardware, software, printers, and scanners. Conducted Windows OS installation and system configuration, assisted with network setup and reestablishment, and serviced office computers, including the setup of new desktop systems. Supported the organization’s website updates.
Skills & Expertise
Education
- Bachelor of Business Information TechnologyTaita Taveta University
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