Syqueen R.
Mid-Level Customer Care Specialist
Open to offersNew to PlatformAbout
Queen D. is an accomplished professional with extensive experience in customer service and sales across varied industries. She has demonstrated proficiency in evaluating borrower creditworthiness, analyzing financial data, and ensuring the integrity of credit applications, all vital in her roles at CoreServ Management Inc. Queen served as a Head Dispatch Coordinator at Shakeys, optimizing delivery routes and ensuring compliance with company policies. Her sales expertise was honed at GlaxoSmithKline and Motorola Inc., where she excelled as a Sales Representative, achieving sales goals and building strong client relationships. Queen's background in customer care, combined with her skills in strategic planning and critical thinking, are further bolstered by certifications in basic hygiene, food safety, and HACCP. She brings a strong ability to prioritize and manage time effectively, maintaining a customer-focused approach throughout her career. Queen holds a Bachelor's degree in Computer Science from AMA Computer College.
Experience
Customer Care
CoreServ Management Inc. · 2017 — 2021Addressed customer inquiries and concerns by providing accurate information about products and services. Managed order processing, billing, and payments while ensuring adherence to company procedures and safety regulations. Conducted reviews of customer accounts to implement necessary changes and handled returns or complaints as required.Customer Care
CoreServ Management Inc. · 2013 — 2017Performed evaluations of the creditworthiness of borrowers and verified application documents to minimize risk. Analyzed financial data and ensured the validity and completeness of all credit applications. Maintained thorough documentation, followed up on accounts receivable, and reconciled accounts as necessary.Head Dispatch Coordinator
Shakeys (Call Center) · 2009 — 2012Coordinated the fulfillment cycle for deliveries by optimizing routes and assigning vehicles. Ensured compliance with company policies, safety regulations, and labor laws while overseeing dispatch operations.Sales Representative
GlaxoSmithKline · 2006 — 2008Sold radio systems, body-worn cameras, and software to clients in enterprise and public safety sectors. Identified new business opportunities, maintained existing client relationships, and advised clients on safety and security products. Collaborated with teams to implement sales strategies.Sales Representative
Motorola Inc · 2004 — 2006Focused on selling communication and security products to enterprise clients. Built and nurtured relationships with customers while targeting sales goals and identifying new business prospects.Encoder
null · 2004 — 2006Monitored rotational speed and managed precise speed control for operations. Provided data on positional accuracy concerning robotic arms or motors and ensured operations maintained micron-level precision.
Skills & Expertise
Education
- Bachelor of Computer ScienceAMA COMPUTER COLLEGE · 2002 — Present
- High School DiplomaBENIGNO NINOY AQUINO HIGH SCHOOL · 1998 — Present
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