Talita K.
Mid-Level Cyber Infrastructure Engineer
Open to offersNew to PlatformAbout
Talita K. is a certified Cyber Infrastructure Engineer with expertise in network security and cyber engineering, currently working at Darktrace since 2021. In her role, she is the technical authority on Darktrace solution design and implementation, serving as a trusted advisor for network pre- and post-sale deployments. She provides expertise in network traffic troubleshooting and acts as a key technical liaison among clients, partners, and Cyber Technology Specialists. Her extensive training includes certifications from Darktrace, CompTIA, ICSI, Fortinet, and Cisco. Previously, Talita served as an IT Support Engineer at Aptronics, where she excelled in maintaining computer services, providing VPN and helpdesk support, and offering remote assistance via platforms like MS Teams and Skype. As an IT Support Administrator at Cargo Carriers, she was responsible for network administration, Office 365 migrations, and resolving hardware and software issues. Talita's technical certifications enhance her capability to excel in cyber security and IT infrastructure roles.
Experience
Cyber Infrastructure Engineer
Darktrace · 2021 — PresentServes as the technical authority for the design and implementation of the Darktrace solution. Acts as a client advisor for network-related matters, providing troubleshooting expertise for network traffic. Facilitates communication between clients' network teams, partners, and Cyber Technology Specialists. Offers feedback and reports on deployment developments and creates custom client integrations along with solution architectures.IT Support Engineer
Aptronics · 2020 — 2021Responsible for maintaining the company’s computer systems and equipment while diagnosing and solving technical issues. Provides support for VPN and helps manage Helpdesk inquiries. Delivers remote user support via Remote Desktop, MS Teams, and Skype. Handles conference setup and supports online meetings. Records and updates requests accurately in the IT service desk system, demonstrating strong communication skills with both technical and non-technical colleagues. Takes initiative in problem analysis, aiming for swift service restoration and escalating issues as needed.IT Support Administrator
Cargo Carriers · 2017 — 2020Maintains computer services and equipment, troubleshooting to identify and solve technical problems and recommending computer products to enhance productivity. Manages access control administration and offers VPN, Citrix, and Helpdesk support. Provides remote support to end users using various tools such as Remote Desktop and Anydesk. Responsible for documenting requests accurately in the IT service desk system and ensuring excellent customer service while communicating technical concepts to non-technical users. Facilitates Office 365 migrations and customizes Office 365 applications, including troubleshooting and training users.Desktop Support Technician (System Support Learnership)
Bytes People Solutions · 2016 — 2017Maintained the company’s computer systems, troubleshooting technical problems and ensuring proper documentation of requests through the IT service desk system. Took ownership of issues, performing problem analysis to implement solutions quickly and escalating incidents when necessary.
Skills & Expertise
Education
- CertificateVaal University of Technology · — — 2015
- Senior CertificateSupero Combined Private School · — — 2010
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