Tameka R.
Mid-Level Customer Service Specialist
Open to offersNew to PlatformAbout
Tameka R. is a highly experienced professional in the hospitality and tourism industry, specializing in customer service and guest experiences. With over a decade in the field, she has excelled in offering personalized services that enhance guest satisfaction and improve company ratings. Tameka's expertise was demonstrated during her tenure as a Guest Service Ambassador at Jewel Grande Montego Bay Resort and Spa, where she achieved significant revenue through upselling and innovative cross-selling strategies. Her roles extended to a Culinary Ambassador at Royalton White Sands and Blue Waters, employing strong leadership to improve sales and guest referrals. At Unlimited Vacation Club, her performance in marketing and sales further showcased her aptitude in membership engagement and service excellence. Tameka's proficiency in tools such as the Microsoft Office Suite and her capacity for problem-solving and team leadership have been integral to her success, enabling her to handle various operational responsibilities effectively.
Experience
Marketing and Sales
Unlimited Vacation Club at Secrets Montego Bay Resorts and Spa · 2025 — 2025Extended special service to club members by greeting them with a welcome drink, managing requests, making dinner reservations, and preparing amenities in guest rooms for check-in. Updated member profiles with pertinent information and invited members to meetings to inform them about club updates and potential membership upgrades.Food and Beverage Ambassador
Secrets Wild Orchid and St. James Montego Bay Resorts and Spa · 2024 — 2025Generated revenue through upselling additional packages and managed daily operations by applying effective time management and multitasking skills. Led shifts to enhance team morale and productivity.Guest Service Ambassador
Jewel Grande Montego Bay Resort and Spa · 2018 — 2024Addressed customer dissatisfaction using active listening and creative problem-solving to ensure memorable experiences. Managed operations by applying time management and multitasking while achieving top sales performance from 2018 to 2022. Increased revenue through upselling and cross-selling, while providing detailed reports using Microsoft Office tools.Culinary Ambassador
Royalton White Sands and Blue Waters · 2017 — 2018Utilized interpersonal skills to interact with guests, achieving a perfect guest satisfaction survey score. Managed dinner reservations and resolved food and beverage issues, contributing to increased referrals. Enhanced sales through successful upselling and gathered guest feedback for continuous improvement.Hostess
Royalton White Sands and Blue Waters · 2016 — 2017Maintained an organized dining area by seating guests based on arrival and party size, remaining attentive throughout the dining experience. Labeled food on the buffet and occasionally performed side duties for smooth operations.Room Service Phone Operator
Royalton White Sands and Blue Waters · 2015 — 2016Handled over 100 weekly calls by effectively communicating and actively listening to record food orders while maintaining an error-free rating. Created shift reports with attention to detail and organizational skills to reduce discrepancies, and led shifts to motivate team members.
Skills & Expertise
Education
- High School DiplomaBlack River High School
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