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Tamia M. — Junior Call Centre Agent from South Africa

Tamia M.

Junior Call Centre Agent

South Africa 1-2 years
Open to offersNew to Platform
Languages
English
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About

Tamia M. is a dedicated call centre professional with hands-on experience in both client communication and crisis intervention within healthcare and debt collection environments. Having worked as a Call Centre Agent/Debt Collector at MBD Call Centre, Tamia managed customer billing inquiries, negotiated settlements, and ensured data quality through accurate documentation. At Teleperformance, Tamia responded to customer inquiries and resolved issues across phone and email channels, maintaining high service standards. Her background also includes warehouse logistics as a picker for Woolworths Warehouse, where she focused on order fulfillment and quality control. Supported by a Bachelor in Social Work and a SACSSP registration, Tamia collaborates effectively with healthcare teams, emphasizing care coordination and administrative accuracy in busy, detail-oriented sectors.

Experience

  • Call Centre Agent/ Debt Collector

    MBD Call Centre
    Assisted customers with various inquiries, including billing and services. Negotiated settlements to secure payment for a percentage of outstanding debts. Maintained accurate documentation of client interactions, ensuring data integrity and up-to-date records.

  • Picker

    Woolworths Warehouse
    Gathered and collected products to fulfill customer orders while preparing items for distribution to Woolworths stores globally. Focused on maintaining high productivity and adhering to established quality standards, which required strong organizational skills and attention to detail in a fast-paced environment.

  • Call Centre Agent/ Customer Services

    Teleperformance
    Responded to inquiries from clients via phone and email, delivering timely and accurate information. Addressed customer complaints and issues promptly while meeting established service standards and metrics.

Skills & Expertise

Technical DocumentationCustomer SupportCall CenterCustomer ServiceCalendar ManagementAccounts PayableCustomer Service and Admin Support

Education

  • Bachelor in Social Work
    Walter Sisulu University · 2021 — 2024
  • National Senior Certificate
    Ikamvalethu Senior Secondary School · 2017 — 2020

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