Tamzin R.
Senior Operations and Administration Manager
Open to offersNew to PlatformAbout
Tamzin R. is a highly organized and results-driven professional with over a decade of experience in office administration, inventory management, and customer service, with a particular emphasis on warehouse operations and e-commerce fulfilment. Based in Boksburg, South Africa, she has demonstrated expertise in managing operations on the Takealot Seller Portal, specifically in dispatch and returns management, and has been recognized for her attention to detail and organizational skills. Tamzin has a strong background in managing stock control and leading teams to improve operational efficiency while maintaining excellent customer service. Her technical proficiency includes the use of Microsoft Office tools such as Excel, Word, and Outlook, and specialized skills in data capturing and process improvement. Tamzin’s educational background in hospitality management and related fields further supports her ability to manage complex operations in various professional environments.
Experience
Returns Department Manager
Seanow Pty Ltd (Takealot Seller) · 2024 — 2025Oversaw the operations of the returns department while supervising the returns team. Processed customer invoices with precision and conducted stock counts alongside inventory reconciliation. Worked to recover saleable returned products to reduce losses and photographed items for Takealot listings. Fostered relationships with buyers for second-hand stock and upheld turnaround time targets with a focus on customer service.Self-Employed
Buying and Selling Goods · 2025 — PresentEngaged in sourcing and reselling products while managing customer communications. Negotiated with both suppliers and buyers, and maintained comprehensive stock records and sales transactions.Dispatch Manager
Dream Products (Takealot Seller) · 2021 — 2023Directed daily dispatch activities including the creation of shipments via the Takealot Seller Portal. Coordinated the labelling and packaging of products, scheduled deliveries to Takealot Distribution Centres, and communicated effectively with Takealot regarding stock and deliveries. Managed customer inquiries in a professional manner and generated removal orders for disabled products.Stock Controller | Workshop Manager | Key Accounts Manager
Tirisano Cellular Insurance · 2015 — 2018Handled workshop administration and stock management while supervising both technicians and administrative staff. Organized customer device repairs and managed key corporate client relationships. Coordinated with Huawei Head Office for international shipments, monitored turnaround times, and supported the Director with various administrative tasks including addressing customer inquiries and resolving service-related issues.Office Assistant
Pulse Pharmaceuticals · 2009 — 2014Performed reception and front-office duties while accurately capturing data and maintaining records. Managed stock control through stock-taking, compiled customer databases, and recorded sales figures utilizing Microsoft Excel. Processed expense reports alongside sales representatives' call records, handled filing and document management, and updated inventory and order records.
Skills & Expertise
Education
- International Diploma in Hospitality ManagementDamelin Boksburg · 2010 — Present
- City & Guilds Diploma in Food & Beverage ManagementDamelin Boksburg
- City & Guilds Diploma in Accommodation ManagementDamelin Boksburg
- City & Guilds Diploma in Reception Operations ManagementDamelin Boksburg
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