Tania J.

Tania Jane D. is an experienced Quality Analyst and customer service professional based in Cebu City, Philippines. With nearly three years in quality assurance, she has monitored and evaluated customer interactions across calls, chats, and emails, ensuring strict compliance with company standards in customer support environments. Her responsibilities included conducting calibration sessions, analyzing performance trends, and delivering coaching and feedback to agents to drive improvements. Previously, she served as a Customer Service Representative for nine months, where she efficiently resolved customer concerns and maintained key performance metrics. Quality assurance, communication, and problem-solving have been central to her work in the customer service industry.