Tania V.
Senior L&D and Operations Manager
Open to offersNew to PlatformAbout
Tania V. is a seasoned Senior L&D and Operations Leader with over 14 years of experience at Admiral Group, a UK-headquartered insurer. Based in Gurugram, India, she brings strategic impact to remote-ready, global teams, having made five onshore visits to the Cardiff head office to spearhead enterprise-wide transformation projects. Her expertise includes devising data-driven training frameworks, building high-performing teams, and leading digital change initiatives such as a successful Genesys AI Integration across offshore sites. PMP certified and Six Sigma assessed, Tania is adept at managing FCA-regulated environments. She is proficient in AI and Technology Integration, Performance Management, and aligning People–Process–Technology to achieve measurable business results. She has held roles as Deputy Manager of Digital Operations and Training, and her leadership improved team productivity, reduced attrition, and ensured compliance adherence, leveraging platforms like Microsoft Power BI for real-time business insights.
Experience
Deputy Manager – Digital Operations
Admiral Group (Admiral Solutions) · 2024 — PresentDrives team performance by utilizing effective coaching, leadership strategies, and real-time MI reporting. Monitors business KPIs through Power BI dashboards to facilitate data-driven risk management. Focuses on developing underperforming team managers via structured capability-building plans while collaborating with Operations, Training, and Technology teams to align People–Process–Technology.Group Team Manager – New Business Operations
Admiral Group · 2023 — 2024Handles end-to-end sales operations and the onboarding process for a new business portfolio. Leads and develops multiple teams to consistently achieve operational targets while identifying process gaps to implement CI initiatives aimed at enhancing efficiency and productivity.Deputy Manager – Training
Admiral Group · 2023 — 2023Creates and implements tailored training programmes that align with FCA compliance and business objectives. Focuses on continuous improvement of training content and delivery methods, collaborating with Operations and stakeholders to address performance gaps using data-led insights.Lead Trainer
Admiral Group · 2020 — 2023Responsible for designing and delivering customized training programmes, including both virtual and classroom sessions. Conducts Training Needs Analysis (TNA) to identify skill gaps and create targeted interventions while developing SOPs, training materials, and knowledge resources to standardize learning across teams.Training Team Manager & Earlier Roles
Admiral Group · 2019 — 2020Served in various roles from Trainer to Training Team Manager between 2015 and 2019. Recognized as Probationer of the Year in 2015 and participated in five onshore trips to the UK for enterprise projects, which included FCA Complaints, AGT, and Genesys AI Integration.Customer Service Representative
IGT / Jabong / IBM Daksh · 2009 — 2014Acquired foundational skills in customer service, CRM, and stakeholder communication while working in BPO and e-commerce environments.
Skills & Expertise
Education
- Bachelor of Business Administration (BBA)Emperial Institute of Management & Science · — — 2010
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