Tanya R.

Tanya R. is an experienced Customer Service Support professional with over three years in the BPO and hospitality industries. At Teleperformance, she supervised technical support for Comcast, handling 100+ inbound calls daily, managing the call center database, interviewing and coaching agents, and leveraging the Comcast knowledge base to resolve customer issues efficiently. Her tenure as a Tele-sales Agent Tier II at National Pen involved performing outbound customer calls, processing orders, and achieving sales quotas in the business services sector. As a business contractor with Arise servicing Holland America Line, Tanya R. manages inbound calls, creates bookings, processes payments, and responds to cruise-related inquiries. She has applied her skills in technical support, sales outreach, and order processing, demonstrating adaptability across utility services, hospitality, and travel domains.