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Tara L. — Mid-Level Hospitality Operations Manager from South Africa

Tara L.

Mid-Level Hospitality Operations Manager

South Africa 3-6 years
Open to offersNew to Platform
Languages
English
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About

Tara P. is a seasoned professional with extensive experience in the hospitality and education sectors, demonstrating a strong commitment to customer service excellence. Having served as an Assistant Manager at Marina Beach Hotel from 1997 to 2010, she skillfully managed staff across multiple departments, adeptly overseeing operations to ensure high performance and customer satisfaction. She handled order management and maintained discipline, while also excelling as an Evening Host to create positive dining experiences. Transitioning to education, Tara became a WORK 4 A LIVING Hub owner and facilitator, where she provided job readiness and skill development training, excelling in administration and marketing, and gaining recognition in its first year. As a certified TEFL instructor since 2024, she effectively engages students from various backgrounds through platforms like BrightChamps and Native Camp. Her proficiency in the Microsoft Office Suite, adept use of video conferencing platforms, and foundational knowledge of Customer Relationship Management systems underscore her multifaceted capabilities. Tara's dedication to maintaining organized, efficient communication through email and data management further enhances her professional profile.

Experience

  • Hub owner & Facilitator

    WORK 4 A LIVING · 2012 — 2024
    Conducted job readiness training and classes focused on skill development in office administration, event planning, and computer skills. Oversaw the day-to-day operations of the hub, including bookkeeping, student record-keeping, forms management, and social media marketing.
  • TEFL Certified ESL teacher

    Freelance Part-Time ESL Remote Teacher · 2024 — Present
    Engaged with and educated students from diverse backgrounds as a remote ESL teacher. Currently teaching through BrightChamps and Native Camp, focusing on English language skills.
  • Assistant Manager

    Marina Beach Hotel · 1997 — 2010
    Managed the supervisors for Housekeeping, Dining Room, and Reception departments to ensure smooth operations and effective communication. Approved departmental orders, maintained staff discipline, and oversaw hiring and termination processes. Regularly monitored departmental performance to ensure standards were upheld. Handled bookings while providing excellent customer service, addressing guest issues to guarantee satisfaction. In the evenings, hosted the dining room to ensure a pleasant guest experience and managed challenging situations with professionalism.

Skills & Expertise

Education

  • High School Diploma
    H S van der Walt High School · — — 1995

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