Tarun A.
Global Operations Manager – Workplace Technologies & AV Engineering
Open to offersNew to PlatformAbout
Tarun A. is a seasoned Global Operations Manager with extensive experience managing IT operations and unified communications across multinational environments. At Dyson Technology, he oversees end-to-end service delivery of End User IT Operations within the Unified Communications estate, ensuring strategic alignment of third-party partners for hardware, licensing, and lifecycle management. He leads service delivery partners across all support levels, maintaining compliance with corporate policies. Previously, Tarun served as a subject matter expert in Unified Communications at Omya India, managing voice, video, and contact center systems worldwide. His career spans roles in companies like Hella India and Orange Business Service, focusing on VOIP, Cisco IP Telephony, and global telephony support. With substantial expertise in network voice infrastructure and IT service management, Tarun excels in maintaining high standards of operational excellence and executing complex transformation projects.
Experience
Global Operations Manager – Workplace Technologies & AV Engineering
Dyson Technology India Pvt Ltd · 2022 — PresentOversee service delivery for End User IT Operations within the Unified Communications estate, managing third-party partners for hardware, builds, patching, licensing, applications, and lifecycle management. Maintain technical and operational ownership for Windows, Cloud, Endpoint, and Unified Communications platforms, including Meeting Rooms and Audio-Visual environments, facilitating strategic alignment with external partners. Govern UC service delivery partners across support levels, ensuring compliance with SLAs, KPIs, XLAs, and corporate standards. Establish service delivery governance frameworks, delivering operational and executive reporting to IT Directors. Collaborate with technical architecture and delivery teams to ensure smooth transition of IT projects into operational service. Foster a cultureSME – Unified Communications & AV Engineering
Omya India Pvt. Ltd · 2021 — 2022Act as Service Manager for Voice, Video, and Contact Center involving Cisco, MS Teams, Unify, Panasonic, and Avaya UC systems across over 125 locations. Direct solution design and architectural strategy for network voice infrastructure, providing scalable solutions for both existing and new locations. Offer executive-level support to the Network Operations Center for Priority 1 issues, ensuring quick resolution. Collaborate with the WAN team to design SD-WAN solutions that enhance communications. Standardize video conferencing solutions for meeting rooms and act as a strategic advisor on emerging collaboration technologies, aligning requirements with best practices.Deputy Manager – Unified Communications & Information Technology
Hella India Automotive Pvt. Ltd · 2015 — 2021Lead the global communications team focused on Voice, Video, and Contact Center technology. Oversee end-device support in multiple countries and provide leadership for service teams specializing in various IT areas. Manage recruitment, onboarding, and workforce planning for the organization. Collaborate closely on strategic IT infrastructure projects, including budgeting and vendor engagement. Facilitate collaboration with Network & Security leaders to optimize IT operations and represent the business in global project meetings. Drive support and improvement for Cisco and Unify platforms and contribute to the Change Advisory Board, addressing high-impact changes and monitoring operational effectiveness.IP Telephony Specialist
Orange Business Service · 2013 — 2015Work in the Change Management Department as an IP Telephony specialist, focusing on the configuration of VOIP and Cisco IP Telephony solutions. Validate changes within Cisco’s platform to ensure adherence to operational standards. Expedite escalation processes for critical issues and coordinate with technical teams to drive delivery efficiency. Manage advanced configuration of Cisco Call Manager and oversee IP phone deployments to guarantee optimal user experience. Commit to service excellence in a 24x7 support environment to maximize customer satisfaction.NSS Engineer
Ericsson India Pvt. Ltd · 2012 — 2013Lead operations and maintenance of Ericsson AXE-105/106 switching systems, ensuring high availability. Manage network connectivity with operator partners and implement critical parameter changes for enhancements. Conduct health checks and performance assessments, proactively identifying risks. Direct alarm analysis and drive root-cause resolution to minimize service disruptions. Play a key role in NSS core transitions for Bharti Airtel and conduct analyses to optimize network efficiency.
Skills & Expertise
Education
- MBA - Business AnalyticsAmity University Online · 2024 — 2026
- Post Graduation - AI for LeadersThe University of Texas, Austin · 2025 — 2025
- B. Tech - Electronics & Communication EngineeringPunjab Technical University · 2009 — 2012
- Diploma - Electronics & CommunicationPunjab State Board of Technical Education · 2006 — 2009
Interested in this professional?
Sign in as an employer to save this profile or invite Tarun A. to a job.
Sign in as an employer