tashalee V.

Tashalee V. is a seasoned Compliance, Quality & Customer Experience Analyst with over six years of experience, including a rich history in supporting U.S.-based clients within remote environments. Her career spans roles at RTR International, Nice Global, and Conduent, Jamaica, where she excelled in conducting detailed reviews and ensuring compliance with client policies and regulatory standards. As a Call Quality Analyst, she independently reviewed customer interactions, investigated complex cases, and provided data-driven recommendations to enhance operational performance. At Nice Global, she excelled as a Technical Support Agent by rigorously analyzing technical issues and documenting findings to facilitate resolution. Earlier in her career, Tashalee served as a Customer Service Specialist, managing high-volume inquiries and supporting new agents with policy interpretation. Known for her attention to detail, critical thinking, and expertise in process improvement and confidential case handling, Tashalee is committed to driving quality and operational excellence.