TATIANA E.
Mid-Level Admissions Consultant
Open to offersNew to PlatformAbout
Tatiana E. has developed extensive expertise in customer service, admissions, and commercial management over recent years. With a proven track record in optimizing user experience and customer loyalty, Tatiana specializes in guiding prospective students through the conversion funnel across institutional enrollment processes. As a former Advisor Specializing in Admissions and Retention at Morgan Allen Group, Fundación Aprueba, and Summar, she provided personalized academic program advice, managed enrollment finalization, and implemented strategies to reengage students flagged for early dropout. Tatiana's strategic approach has shown excellence in customer retention and analyzing dropout causes to devise institutional solutions. Her adept conflict resolution and strategic negotiation skills under pressure complement her proficiency in managing CRM systems and financial recovery. Tatiana continues her education in Foreign Languages at the Universidad Nacional Abierta y a Distancia to further enhance her skills.
Experience
Specialized Admissions and Retention Advisor
Morgan Allen Group · 2025 — 2025Provided personalized counseling to prospective students regarding the academic offerings of various professional programs. Guided users through the conversion funnel from initial contact to successful admission process completion. Coordinated and formalized the final enrollment stage, ensuring accurate selection and registration of first-term courses. Developed contact and negotiation strategies aimed at reactivating and reintegrating students who had postponed or discontinued their studies. Led efforts to recover overdue accounts by analyzing dropout reasons and providing institutional alternatives to facilitate financial or academic regularization.Specialized Admissions and Retention Advisor
Fundación Aprueba · 2022 — 2025Offered comprehensive guidance to applicants on the academic programs available at the institution. Assisted users throughout the conversion process, from first contact through successful admission management. Oversaw and formalized the final enrollment phase, verifying the correct selection and enrollment of first-period subjects. Executed contact and negotiation tactics to reactivate students experiencing delays or withdrawals. Managed the recovery of accounts by investigating dropout causes and suggesting institutional solutions alongside facilitating financial or academic regularization.Specialized Admissions and Retention Advisor
Summar · 2023 — 2024Delivered tailored advice to prospective students regarding the institution's academic offerings. Supported users throughout the entire conversion funnel, facilitating a successful admission process. Coordinated and formalized the final stage of enrollment, ensuring accurate course selection and registration for the academic term. Implemented strategies focused on reactivating students in deferral or early dropout situations. Led debt recovery initiatives by analyzing dropout factors and providing viable institutional alternatives and assistance for financial or academic regularization.Sales Point Cashier
Supermercado Amorel · 2016 — 2017Performed payment processing, invoicing, and daily cash register audits with high accuracy. Ensured a smooth, friendly, and efficient customer service experience during the final sales process. Safeguarded cash and assisted in adhering to security protocols and organization at the checkout area.User Service Facilitator
Grupo Hobby Btl Comunicaciones · 2014 — 2016Enhanced user experience through efficient reception, diagnosis, and redirection of inquiries and needs. Managed and tracked requests in the internal system, ensuring case traceability, registration, and resolution. Engaged assertively in complex situations to provide practical solutions that assured client or citizen satisfaction.
Skills & Expertise
Education
- Undergraduate Studies in Foreign Languages with emphasis in EnglishUniversidad Nacional Abierta y a Distancia (UNAD)
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