Tebello P.

Tebello P. is an accomplished Call Centre Agent based in Johannesburg, South Africa, with extensive experience in the telecommunications industry. With a strong ability to handle high-volume inbound calls, Tebello excelled at resolving complex customer complaints and ensuring customer satisfaction through a calm and friendly demeanor. Her expertise in active listening and professional communication has allowed her to consistently exceed company targets and key performance indicators. Tebello's proactive approach to customer service and her skill in resolving issues have enhanced her ability to thrive in fast-paced and dynamic environments. Apart from her call center experience, she served as an Admin Assistant, where she organized files, managed correspondence, and performed clerical functions efficiently. Tebello holds a Diploma of Higher Education in Marketing Management and a certificate in emergency services, underscoring her diverse skill set and computer literacy.