Tedrick R.
Mid-Level Customer Support and Tech Support Specialist
Open to offersNew to PlatformAbout
Tedrick E. is a seasoned Support Specialist and Virtual Assistant with over six years of experience in the customer support and video game tech support industries. Based in Alaminos, Laguna, he has demonstrated expertise in roles spanning virtual assistance at Big Outsource Solutions, where he managed tax return processes, educational materials, and mobile game community moderation, as well as document management for franchise operations. At Teleperformance Philippines, Tedrick served as a Tech Specialist for Microsoft Xbox, excelling in equipment troubleshooting and customer satisfaction. His tenure at TELUS International Philippines included advanced support for Epic Games, leading game, software, and hardware troubleshooting, and contributing to training and content moderation initiatives. He is adept in formal written communication in English and Filipino, research, online community security, and managing sensitive data in healthcare and gaming contexts.
Experience
Virtual Assistant
Big Outsource Solutions · 2023 — 2026Provided virtual assistance across diverse assignments, including support for tax return specialists, oversight of educational materials management, moderation of mobile game content and online communities, involvement in motor drift research, and facilitation of franchise document management.Tech Specialist
Teleperformance Philippines - Microsoft Xbox · 2022 — 2022Handled Microsoft account issues and addressed Xbox game entitlement concerns while conducting equipment troubleshooting and managing warranty processes in the context of video game tech support.Exam Scheduling Support
TELUS International Philippines - Radnet · 2021 — 2021Managed calls relating to scheduling radiology exam procedures, handled patient medical records and insurance information, and provided referrals to appropriate radiology laboratory branches.Tech and Game Support Specialist
TELUS International Philippines - Epic Games · 2019 — 2020Supported advanced PC game, software, and hardware troubleshooting, assisted with updates from clients and developers, and collaborated with Quality Assurance and Training Teams to contribute to grammar and positive scripting training courses.