Teresia N.
Junior Virtual Assistant
Open to offersNew to PlatformAbout
Teresia W. is an accomplished Virtual Assistant and Appointment Setter with over 4 years of experience in providing Administrative Support, contributing significantly across various domains including bookkeeping, sales, and customer service. Her work at Meridian Retail Solutions and ABC Marketing Solutions showcases her expertise in handling complex financial tasks and managing client interactions with a 95% satisfaction rate. She is adept at managing calendars, scheduling appointments, and email management, ensuring business operations run smoothly. Proficient in tools like QuickBooks Online, Google Workspace, and HubSpot, Teresia has a proven track record of improving efficiency by 20% and sustaining client relationships. Her educational background includes a Diploma in Business Administration and an Associate in Accounting. She holds certifications such as QuickBooks Online Certified ProAdvisor, highlighting her financial acumen.
Experience
Junior Bookkeeper
Meridian Retail Solutions · 2024 — PresentProcessed over 150 vendor invoices monthly while managing the complete accounts payable cycle to maintain a 99% on-time payment rate. Conducted weekly reconciliations of bank and credit card accounts, addressing discrepancies swiftly. Prepared monthly profit and loss statements and balance sheets for review by the Controller. Assisted with bi-weekly payroll for 35 employees utilizing ADP Workforce Now. Enhanced invoice processing efficiency by 20% through the introduction of a digital approval workflow in QuickBooks Online.Appointment Setter
ABC Marketing Solutions · 2024 — PresentExecuted outbound calls targeting qualified leads to introduce services and secure discovery appointments. Achieved a robust call-to-appointment conversion rate through effective and persuasive communication. Updated and managed CRM records following each interaction to ensure precise tracking of leads and timely follow-up. Utilized active listening skills to handle objections, successfully turning hesitant prospects into confirmed appointments.Customer Support & Administrative Assistant
Albert Ltd (Remote) · 2022 — 2024Oversaw calendar management, email correspondence, and appointment scheduling for a remote team spread across various time zones. Responded to more than 80 client inquiries daily through live chat and email, maintaining a 95% customer satisfaction rating. Consistently updated and maintained high accuracy in CRM records using Zendesk and HubSpot. Streamlined workflow documentation, resulting in a 20% improvement in ticket resolution times. Facilitated the training and onboarding of five new remote team members in tools, standard operating procedures, and communication best practices.Sales Development Representative
XYZ Business Services · 2022 — 2024Conducted cold calling and email outreach efforts aimed at generating qualified leads for the sales team. Coordinated the scheduling and confirmation of appointments between prospects and senior sales representatives. Maintained an organized CRM pipeline, accurately documenting all interactions and next steps. Developed objection-handling scripts which led to improved conversion rates from lead to appointment.Administrative Assistant
Grand View Hotel · 2019 — 2022Managed daily administrative tasks including email management, scheduling meetings, and overseeing records management. Handled expense reports, supply inventories, and coordinated staff schedules to ensure operational effectiveness. Supported upper management with data reporting, tracking key performance indicators, and facilitating cross-departmental collaboration. Enhanced guest communication processes, which contributed to a 30% increase in satisfaction ratings.
Skills & Expertise
Education
- Associate of Applied Science – AccountingHarold Washington College · — — 2023
- Diploma in Business AdministrationTechnical Institute · — — 2021
- Diploma in Hospitality ManagementCollege Graduate
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