Terislady R.

Terislady R., based in Punta Cana, Dominican Republic, is an accomplished customer service specialist with extensive experience in various roles. From 2019 to 2021, Terislady worked in a remote call center position for First American Title, where she assisted guests with reservations, handled inquiries via phone, email, and chat, and resolved any inconveniences during their stays, reporting directly to management. She then transitioned to a butler and customer service role at Bahía Principe Resort until November 2022, enhancing guest experiences and providing administrative support. Since 2024, Terislady has been excelling as a Sales Representative at Otium International, focusing on sales and customer service. She holds credentials from Infotep in 2022 and further specialized in customer service in 2023. Fluent in both English and Spanish, her technical proficiency includes Salesforce, Google Suite, and Microsoft Office, with a strong aptitude for scheduling and email management.