Terri D.
Mid-Level Virtual Executive Assistant and Sales Development Representative
Open to offersNew to PlatformAbout
Terisha D. is a skilled Virtual Executive Assistant and Sales Development Representative with notable expertise in outbound prospecting, lead qualification, and real estate recruiting. Her work spans across customer service and CRM management, where she excels at generating qualified opportunities through calls, email, SMS, and LinkedIn outreach. At RoboOp365, she successfully increased the sales pipeline by managing and qualifying leads, organizing trade show participation, and coordinating with marketing to synchronize messaging. At The Speculo Group, she supported Keller Williams by conducting cold calls to recruit agents and engaging past clients, maintaining strong relationships. Her experience as a Recruiting Agent and Inside Sales Agent for companies such as AmCap Home Loans and Cube and Arrow showcases her ability to manage applicant tracking systems and conduct effective interviews. Terisha's proficiency in English, combined with her Clinical Medical Assistant License, underscores her well-rounded capabilities and dependable support in diverse professional settings.
Experience
Sales Development Representative (SDR) & Marketing Support Agent
RoboOp365 · 2025 — 2026Engaged in generating qualified leads via outbound calls, emails, texts, and LinkedIn outreach. Sourced new leads based on ideal customer profiles while managing follow-ups with company-provided leads. Qualified prospects and set meetings for Account Executives to enhance sales pipeline growth. Oversaw lead activities, task queues, and reports in CRM systems. Monitored sales metrics to refine outreach strategies. Organized the company's presence at tradeshows and conferences, coordinating event details and following up with prospects. Collaborated with marketing to ensure outreach messages aligned with ongoing content and customer expectations. Developed and managed Waalaxy email campaigns and LinkedIn outreach sequences to connect with potential clients.Virtual Executive Assistant (Real Estate)
The Speculo Group Recruiting and Inside Sales Agent for Keller Williams · 2023 — 2025Executed cold calls targeting real estate agents to recruit top talent while effectively communicating job benefits. Maintained connections with past clients, inviting them to events and updating them on services. Conducted cold outbound calls to potential sellers and buyers, generating leads and securing appointments for real estate agents. Managed lead nurturing through consistent follow-ups by phone, email, and SMS. Qualified leads by identifying needs and readiness to engage in transactions, coupled with effective active listening. Initiated open house invitations via calls and emails.HR Assistant and Virtual Assistant (Part-Time)
Champion Cleaning Service · 2023 — 2024Performed administrative duties such as recordkeeping and managing company emails, along with responding to inquiries and handling incoming calls. Reviewed applicants for job postings across platforms like Indeed and LinkedIn. Scheduled interviews by contacting potential candidates. Conducted interviews via Zoom and prepared employee offer contracts. Assisted in onboarding processes for new hires and documented disciplinary actions and termination communications.Virtual Executive Assistant (Part-Time)
Addvance Payday Loan · 2022 — 2023Oversaw daily operations within the company and carefully documented all transactions. Managed over 20 calls daily, prepared loan contracts, and answered inquiries regarding loan procedures and policies. Developed key operational initiatives aimed at supporting business growth and identifying revenue opportunities for enhanced profitability. Maintained efficient internal systems and coordinated resources to meet sales objectives.Recruiting Agent and Inside Sales Agent (ISA)
Phone Animal · 2021 — 2023Sourced and hired more than 10 real estate agents early in the role while operating applicant tracking and candidate management systems. Pre-screened resumes before forwarding them to corporate hiring managers. Conducted both phone and video interviews, updating the internal database with assessments and reports. Cold called over 10 former candidates weekly to inform them about new opportunities.Virtual Receptionist (Seasonal Part-Time)
Cube and Arrow, Law Office of Samuel Thomas and Alfred Fargione · 2021 — 2022Managed incoming calls and provided customer support via email and SMS, promptly addressing inquiries and ensuring professional communication throughout. Scheduled appointments for new, existing, and potential clients while managing follow-ups.Customer Service Consultant
AT&T; Mobility · 2019 — 2021Provided client assistance with billing inquiries, responded to questions, and resolved complaints. Ensured an exceptional customer experience while explaining policies, procedures, products, services, and pricing. Adhered to call time standards in a fast-paced environment while troubleshooting issues methodically to implement actionable solutions.Inside Sales Agent
Century 21Handled various real estate sales calls, including inbound and outbound prospecting, targeting FSBO, expired listings, and past clients. Conducted initial consultations to assess client requirements regarding timelines and budgets. Maintained prospect engagement through consistent follow-up utilizing phone, email, and CRM systems. Arranged listing appointments and buyer consultations for licensed agents. Assisted in database management and segmenting leads.
Skills & Expertise
Education
- Clinical Medical Assistant (CMA) LicenseAni Learning Academy · 2021 — 2022
- High School DiplomaAlston High School · 2015 — 2017
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