Terry C.

Terry L. is a seasoned E-Commerce Support Specialist and Virtual Assistant with more than 3.5 years of dedicated experience. Specializing in customer service and order management, Terry has adeptly handled complex tasks such as resolving shipping and delivery exceptions, order tracking, and merchant store setups across platforms like Shopify, DoorDash, and Zendesk. With a proven ability in managing multichannel support, Terry efficiently utilized email, live chat, and voice channels to ensure client satisfaction. Her tenure includes assisting merchants in building and supporting Shopify stores and providing comprehensive executive administrative assistance at Yohana by overseeing tasks such as calendar management, appointment scheduling, and travel bookings. In previous roles at T-Mobile and other e-commerce entities, she effectively managed inbound customer inquiries, device troubleshooting, and email support, contributing significantly to smooth operations and customer satisfaction.