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Thabiso K. — Mid-Level Debt Collection Consultant from South Africa

Thabiso K.

Mid-Level Debt Collection Consultant

South Africa No experience yet
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About

Thabiso D. is an experienced professional with a background in the education, financial services, and retail sectors. As a Consultant at Troika Credit Management, Thabiso handled debt analysis, developed recovery plans, and managed financial negotiations, utilizing collection software to track progress and support legal action in complex cases. At Mlungisi Secondary School, Thabiso worked as an Education Assistant, aiding with lesson planning, supporting students—including those with special needs—and maintaining an inclusive classroom environment. In the retail domain, Thabiso served as a Brand Ambassador for Digital Care, driving sales through customer engagement, upselling, and online reputation management. Thabiso holds a Bachelor of Information Science from the University of South Africa and is recognized for negotiation, customer engagement, and academic support within these diverse roles.

Experience

  • Consultant

    Troika Credit Management · 2024 — 2025
    Analyzed debts and devised effective recovery strategies. Negotiated payment terms with clients and debtors, while utilizing collection software to monitor debt recovery efforts. Provided advice regarding legal actions in debt recovery cases, resolved disputes, and facilitated settlements with debtors.
  • Brand Ambassador

    Digital Care · 2024 — 2024
    Engaged with customers both online and in-store to drive sales. Converted customer inquiries into sales opportunities, meeting or exceeding sales quotas. Identified chances to upsell and cross-sell services while managing online feedback to uphold a positive brand reputation.
  • Education Assistant

    Mlungisi Secondary School · 2021 — 2023
    Supported lesson planning and implementation, offering academic assistance and constructive feedback to students. Adapted instruction for students with special needs while fostering an inclusive classroom environment. Supervised classroom activities to encourage student engagement and motivation.

Skills & Expertise

Education

  • Bachelor of Information Science
    University of South Africa
  • National Senior Certificate
    Qoqisizwe High School

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