thahirhussain M.
Junior Sales Development Representative
Open to offersNew to PlatformAbout
Thahir H. is a seasoned Customer Experience Specialist and former Sales Manager with over three years of experience in client communication, B2B/B2C sales, and performance-driven customer engagement. At Alorica, Thahir excelled in handling high-volume international customer interactions, utilizing CAS and Avaya CRM tools to transform service interactions into sales opportunities. He was promoted to Supervisor due to exceptional performance in leading a team, optimizing KPIs, and executing structured coaching. As a Sales Manager at Star Health Insurance, Thahir managed a network of 150+ sales agents and implemented targeted sales strategies using TCS and Premia CRM systems, achieving significant revenue growth and customer acquisition through a consultative sales approach. His expertise spans SaaS environments, Sales Development, and CRM Management, making him a valuable asset for mid-level SDR/BDR roles focused on communication and problem-solving in fast-paced businesses.
Experience
Customer Experience Executive
AloricaManaged over 100 international customer interactions daily via voice-based channels, providing service tailored to individual needs. Resolved technical and account-related issues through effective problem-solving. Utilized CAS and Avaya CRM tools for case handling and efficient query resolution. Engaged potential customers, converting service interactions into qualified sales opportunities by promoting products and highlighting features. Exceeded performance metrics including customer satisfaction and sales conversion rates. Promoted to Supervisor, overseeing a team of agents by monitoring KPIs and providing coaching to enhance productivity. Trained team members in effective communication, customer handling, compliance, and product knowledge.Sales Manager
Star Health InsuranceDeveloped and managed a network of over 150 sales agents along with a portfolio of B2B and B2C clients. Conducted outbound prospecting and executed targeted sales strategies to generate new leads through cold calling, field outreach, referrals, and onsite prospecting. Performed customer discovery calls and needs analysis, recommending tailored solutions to enhance client satisfaction. Employed TCS and Premia CRM systems for pipeline tracking and communication logging. Collaborated with marketing teams to design targeted outreach campaigns and provided weekly reports on pipeline and performance to senior leadership.
Skills & Expertise
Education
- Bachelor of CommerceSunRise University
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