Thalia O.
Junior Customer Service Representative
Open to offersNew to PlatformLanguages
EnglishTagalog
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About
Beginner Virtual Assistant and Copywriter with experience in customer service and administrative work. Skilled in Canva, Microsoft Office, CapCut, and QuickBooks, with strong attention to detail and adaptability.
Experience
Passenger Service Agent
Bohol-Panglao International Airport · 2025 — 2026Assisted passengers with booking and travel inquiries while supporting the smooth operation of airport services. Conducted checks on passenger profiles and baggage security, endorsed and verified travel documents for flights, and maintained professional communication with passengers and team members.Hotel Receptionist Intern
CT Boulevard Hotel · 2023 — 2023Handled check-out processes, issued invoices, and collected guest feedback for enhanced future experiences. Processed payments, ensuring financial records were accurate. Coordinated with cleaning staff to prepare hotel rooms for incoming guests and managed customer complaints by resolving issues effectively.Room Attendant Intern
Mardale Hotel and Convention Center · 2019 — 2019Ensured rooms were clean and organized while stocking and sorting supplies.
Skills & Expertise
Education
- Bachelor of Science in Hospitality ManagementZamboanga Peninsula Polytechnic State University · 2019 — 2023
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