Thamanderie S.
Mid-Level Contact Center Manager
Open to offersNew to PlatformAbout
Thamanderie S. is an experienced ESL educator with a 120-hour TEFL certification and hands-on classroom experience teaching English to learners from Grade R to Grade 4. She has designed and delivered lessons focusing on reading, writing, speaking, and listening skills, supporting students in developing pronunciation, vocabulary, and grammar. In addition to her work in education, Thamanderie S. offers 15 years of leadership as a Contact Center Manager, where she supervised teams, conducted training and coaching, and drove performance improvements in a high-performance contact center environment. Her background demonstrates expertise in classroom management, lesson planning, and team leadership within both the education and customer service sectors.
Experience
Volunteer Teacher – Grade R to Grade 4
nullProvided English instruction that emphasized reading, writing, speaking, and listening skills. Developed engaging and age-appropriate activities for learners. Aided students in enhancing their pronunciation, vocabulary, and basic grammar. Oversaw classroom behavior to maintain a positive learning atmosphere.Contact Center Manager
nullSupervised and led teams to meet performance targets. Facilitated training and coaching sessions aimed at enhancing communication and service skills. Tracked performance metrics and executed strategies for improvement. Addressed customer concerns in a professional manner. Cultivated strong capabilities in leadership, time management, and organization.
Skills & Expertise
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