Thamsanqa M.
Mid-Level Client Service and Retention Consultant
Open to offersNew to PlatformAbout
Thamsanqa M. is a dedicated Client Service and Retention Consultant with over five years of expertise in customer service and client engagement. With a proven track record at IDM Debt Busters, Thamsanqa excels in building robust client relationships, enhancing retention, and providing tailored financial guidance. He effectively managed and resolved account queries while maintaining accurate client records. Previously, at Teleperformance Call Centre, he demonstrated excellence in handling high-volume customer inquiries, ensuring solutions that boosted satisfaction and loyalty. His ongoing pursuit of a Diploma in Business Management at UNISA underpins his commitment to business acumen. Skilled in CRM systems, administrative precision, and financial documentation handling, Thamsanqa is recognized for his ability to thrive in fast-paced, customer-centric environments.
Experience
Client Service & Retention Consultant
IDM Debt Busters · 2024 — 2025Provided efficient support by resolving account queries and fostered strong client relationships to enhance retention. Offered personalized financial guidance aligned with client needs while ensuring accurate and compliant documentation of client records. Partnered with internal teams to facilitate seamless service delivery.Customer Service Advisor
Teleperformance Call Centre · 2021 — 2023Managed a significant volume of customer inquiries with a focus on professionalism and empathy. Delivered effective solutions that contributed to improved customer satisfaction and loyalty. Achieved performance targets consistently while thriving in a fast-paced, target-driven environment.
Skills & Expertise
Education
- Diploma in Business ManagementUNISA · 2020 — Present
- Matric CertificateFocus College · — — 2017
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