Thandi M.
Senior Account Manager
Open to offersNew to PlatformAbout
Thandi N. is a seasoned Account Manager with a wealth of experience in relationship management, sales, and project coordination. Currently serving as a Virtual Account Manager at Office Beacon (BlueSky Marketing USA) in Sandton, Johannesburg, she expertly handles client support and relationship management, ensuring timely and solution-oriented communication. Her role involves managing orders from placement to delivery and closely coordinating with vendors and production teams. Thandi's proficiency in CRM software such as HubSpot underpins her ability to maintain precise records and enhance customer satisfaction. Previously, she has excelled in roles like Relationship Consultant at Barron Ltd and Executive Sales Manager at Phenomenal Promotions, showcasing her skills in strategic planning and quality control. With certifications in computer skills, public relations, and sales prospecting, Thandi is well-equipped to drive measurable results and exceed client expectations through adept CRM utilization and comprehensive sales strategy development.
Experience
Virtual Account Manager
Office Beacon (BlueSky Marketing USA) · 2025 — PresentAct as the primary contact for assigned client accounts, ensuring efficient and friendly communication. Oversee the order process from initiation to fulfillment, providing updates and anticipating client requirements. Liaise with vendors, production teams, and shipping partners to facilitate smooth operations. Generate order quotes, product presentations, and recap decks adhering to brand standards. Monitor deadlines, shipment statuses, and resolve issues across multiple projects while maintaining accurate records in HubSpot and order management systems. Review artwork and visuals for brand consistency and quality, addressing any potential issues that may affect client satisfaction.Relationship Consultant
Barron Ltd · 2023 — 2025Capture customer orders in the system and assist clients with their requests. Confirm stock availability with the warehouse and communicate back to clients as needed. Complete branding checklists for branding orders and accurately enter orders. Address customer inquiries and distribute sales campaigns, following up with clients through calls. Engage in discussions about selling campaigns and upselling possibilities. Prepare indent order checklists for customized product requests and submit them for viability checks. Provide customers with feedback on order outcomes while streamlining processes to enhance customer satisfaction.Executive Sales Manager
Phenomenal Promotions · 2016 — 2022Engage with clients regarding promotional events and management. Input client information, calls, orders, quotes, and reservations accurately into the system. Conduct daily responsibilities efficiently while developing new skills to enhance productivity and effectiveness. Complete assigned tasks within tight deadlines consistently.Client Account Manager
Abelanani Creations · 2013 — 2015Facilitate communication with clients and manage client accounts effectively. Input detailed client information, including calls, orders, reservations, and layouts into the system accurately. Provide exceptional service to maintain and nurture client relationships for future opportunities. Address customer concerns and complaints to foster loyalty.Sales Coordinator
Marketing Concepts · 2011 — 2013Oversee onsite junior staff to ensure the effective execution of daily tasks. Plan promotional events and manage the outsourcing of promotional items and concepts creatively. Address inbound customer inquiries and troubleshoot issues to maintain client satisfaction. Tailor promotional strategies to suit various client needs, products, and services.Corporate Sales Consultant
Virgin Active Morningside · 2009 — 2010Participate in implementing brand identities and coordinating promotional strategies for events. Focus on lead generation and closing sales deals. Handle over 50 customer calls daily and enhance revenue through upselling and contract renewals.
Skills & Expertise
Education
- Public Relations Level 3LCCL International Qualification · 2002 — 2003
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