Thando N.
Mid-Level Remote Customer Support Specialist
Open to offersNew to PlatformAbout
Thando N. is an experienced Remote Customer Support & Sales Professional specializing in customer service, sales, and lead generation within the outsourced customer experience and consumer services industries. With over four years of remote work, Thando has managed customer databases, resolved high-volume inquiries, and consistently exceeded sales targets, earning recognition as Nutun Top Agent Q1 2025. At Nutun CX and WNS Global Services, Thando expertly utilized CRM databases, demonstrated problem-solving in high-pressure environments, and maintained accurate documentation for remote teams. Thando is proficient in MS Word, Excel, PowerPoint, and adapts seamlessly to digital tools like Trello and Slack, supporting effective async communication and task management across distributed teams.
Experience
Sales & Lead Generation
NUTUN CX · 2024 — 2025Updated and maintained customer databases with precision while working independently. Recorded all client interactions to ensure transparency for the remote team.Customer Service Agent
WNS Global Services · 2021 — 2023Addressed a high volume of customer inquiries, focusing on first-contact resolution. Adjusted swiftly to changes in processes, a vital ability for remote work. Engaged with remote team leads using digital communication tools.Lead Generation
Consumer Connect · 2020 — 2021Honed negotiation and active listening skills while generating leads.Sales Agent
NNN Promotions · 2020 — 2020Cultivated resilience and enhanced customer engagement in sales-driven roles.
Skills & Expertise
Education
- Grade 12Sastri College · 2011 — 2015
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