Thanh T.
Junior Customer Service Associate
Open to offersNew to PlatformAbout
Thanh T. is currently a final-year student in International Business at the University of Commerce with a GPA of 3.40/4 and holds an IELTS 6.0 certification. She has gained valuable experience in customer service within the e-commerce sector, working remotely with companies such as DZT Co., Ltd. and Ecombest Trading Services Co., Ltd. Her responsibilities included processing a variety of order issues such as tracking, pre-orders, cancellations, complaints, and payments. Additionally, she has adeptly used Shopify, Freshdesk, Larksuite, and Google Sheets to manage order tracking and delivery times, ensuring CSAT scores above 90%. Thanh communicates effectively with international clients through email, efficiently handling requests in US-UK markets. She is actively enhancing her English capabilities and is currently self-studying for the Chinese HSK 2 certification.
Experience
Part-time Customer Service Staff - Remote
DZT Co., Ltd · 2024 — 2026Managed a variety of order issues such as tracking, pre-orders, exchanges/cancellations, complaints, payment support, and pickup guidance. Used Shopify, Freshdesk, Larksuite, and Google Sheet along with third-party websites to track order status and ETA.Customer Service Collaborator - Remote
Ecombest Trading and Service Co., Ltd · 2025 — 2026Addressed order inquiries including tracking, payment, and pre-orders for US-UK customers, maintaining customer satisfaction (CSAT) above 90%. Communicated through email with international customers to resolve order-related requests and ensured timely updates on order progress using Shopify and Larksuite.
Skills & Expertise
Education
- Undergraduate in International BusinessTrường đại học Thương mại · 2023 — 2026
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