Thea M.
Mid-Level Customer Service Advisor
Open to offersNew to PlatformAbout
Thea Mae R. is a seasoned customer service professional with extensive experience in handling inquiries, resolving customer concerns, and providing reliable client support through various communication channels such as chat and email. Currently serving as an Advisor 1 for Amazon SPS, Thea is adept at troubleshooting issues related to listings, shipments, and inventory, utilizing Seller Central tools effectively. Previously, she has demonstrated her culinary skills as a Line Cook with The Bistro Group and a Kitchen Specialist for MOS Burger Phils., ensuring quality and efficiency in service delivery. With competencies in problem solving, technical troubleshooting, and utilizing CRM tools like Slack, Thea exemplifies a commitment to operational excellence across both customer service and culinary domains.
Experience
Advisor 1 - Customer Service
Amazon SPS · 2024 — PresentTroubleshoots issues related to listings, shipments, inventory, and technical challenges via chat and email. Navigates tools in Seller Central to assist with creating listings, inventory management, and ensuring product visibility.Line Cook, Cold Station
The Bistro Group · 2022 — 2023Prepares salads, appetizers, and cold dishes adhering to brand standards. Manages station setup and restocking while maintaining strict food safety protocols. Supports the line during peak hours to ensure continuous ticket flow.Kitchen Specialist
MOS Burger Phils. · 2020 — 2022Assembles menu items quickly and consistently during busy periods. Maintains prep levels, FIFO rotation, and sanitation checklists while training new staff on workflows and quality checks.Kitchen Specialist
Ajinochinmi Inc. · 2019 — 2020Prepares proteins, sauces, and garnishes according to daily pars. Monitors holding temperatures and implements waste reduction measures while coordinating timely order handoffs with service.Casual Roaster, Cold Station
Keystone HRS · 2019 — 2019Handles bulk preparation and roasting, then chills and portions items for service. Ensures all items are labeled and stored in compliance with HACCP standards.Line Cook, Cold Station
The Moment Group · 2018 — 2019Delivers plates from the cold station with emphasis on neat presentation and portion control. Ensures that the station remains clean, organized, and ready for quick service.Kitchen Specialist
Paramount HRS · 2018 — 2019Supports cross-station preparation from butchery to vegetable prep and dressings. Assists with inventory counts and maintains daily ordering notes.Kitchen Assistant
Yodogawa Foods Inc. · 2016 — 2018Assists in high-volume production and packaging while adhering to SOPs for hygiene, labeling, and equipment maintenance.
Skills & Expertise
Education
- BSBA major in Marketing ManagementPolythecnic University of the Philippines · — — 2025
- BSHM major in Culinary ArtsOur Lady of Fatima University - Lagro · — — 2023
- BS Hotel and Restaurant ServicesSTI College - Fairview · — — 2015
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